SLFD New Business Senior Case Associate
SLFD New Business Senior Case Associate
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Job Description
You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues experts in their fields who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.
Job Description:
SLFD Senior Case Associate
We are looking for a New Business Senior Case Associate to join the SLFD New Business Issue Team focused on service excellence collaboration and innovation. TheNew Business Senior Case Associate is to process life and critical illness insurance applications accurately and in a timely manner.
If you have a passion for providing excellent service and enjoy working in a fast paced environment wed love to speak with you!
What will you do
- Issue new policies and manage existing policy modifications
- Process internal replacements conversions and options for insurance policies
- Evaluate transactions for contractual compliance and underwriting requirements
- Terminate existing policies
- Communicate effectively with advisors by telephone and email to manage cases.
- Identify continuous improvement opportunities to existing processes
- Collaborate with internal and external partners
- Build business relationships with SLFD advisors and backoffice staff
What do you need to succeed
- Exceptional communication (verbal and written) and client service skills
- A positive enthusiastic and teamoriented mindset
- A natural ability to organize and prioritize various daily responsibilities and meet tight deadlines while thriving in a fastpaced team environment
- Excellent attention to detail
- Results oriented and motivated to meet production targets daily
- Skilled in problemsolving with a focus on process improvement
- Knowledge of life insurance products and systems (Ingenium MLIF CSW) is an asset
Whats in it for you
- Comprehensive benefits
- Assistance with securing your financial future through a competitive retirement matching program and stocks options
- Annual bonus program
- Wellness programs benefits and health incentives
- Paid vacation
- Additional paid days off to support family/personal care and emergencies
- Time off for enrichment experiences through a unique sabbatical program
- Top up benefit for maternity/paternity leave
- A friendly collaborative and inclusive culture
Unique requirements:
- Required to sign into the teams phone queue and occasionally until 5:00 pm.
- Depending on work volumes overtime may be available
- 18 month time commitment to the position is required
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may email a request to .
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
45600//74 700Job Category:
Customer Service / OperationsPosting End Date:
20/03/2025Required Experience:
Senior IC
Employment Type
Full-Time
