Guest Service Agent - Waldorf Astoria Atlanta Buckhead
Guest Service Agent - Waldorf Astoria Atlanta Buckhead
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Salary Not Disclosed
1 Vacancy
Job Description
Waldorf Astoriais looking for aGuest Service Agentto join theFront OfficeTeam at this gorgeousAtlantaproperty!
Located in one of Atlantas most prestigious neighborhoods this 42story tower has over 200 rooms 127 guest rooms plus residences over 10000 square feet of meeting space and 3 food and beverage outlets.This includes the 3meal restaurant bar and inroom dining.
Classification:FullTime
Shift:Various must have availability to work weekdays weekends and holidays.
Want to learn moreHotel WebsiteFacebook Instagram
What will I be doing
As a Guest Service Agent you would be responsible for delivering exceptional guest service to includechecking in and checking out guests in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Welcome checkin and orient arriving guests to the hotel.
- Checking out guests and processing payments onaccount.
- Handle telephone reservations for Rooms Restaurant and Spa.
- Respond to guest inquiries inperson email and telephone in a timely friendly and efficient manner.
- Provide driving and/or walking directions to guests to local destinations.
- Ensure a high level of product knowledge of the hotel including but not limited to directions hours of outlet operation hotel services hotel events and local and community events and attractions.
- Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
- Provide or obtain accurate information.
The ideal candidate will have the following qualifications:
- Strong written and communication skills in the English language.
- Basic computer and typing skills.
- Ability to maintain confidentiality of all guest information and pertinent hotel data.
- Ability to multitask and remain composed at all times.
- Passion for proving unforgettable guest experiences.
- Ability to work well in a team environment.
- Professional appearance and demeanor at all times.
- Demonstrated ability to handle cash and financial transactions.
- Experience in a luxury hotel preferred
- Experience in a Front Desk position preferred
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- BestinClass Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- DebtFree Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Group
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
