HR Customer Service Call Center Representative
HR Customer Service Call Center Representative
Posted on :
13-05-2025
Employer Active
1 Vacancy
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Job Description
About This Role
This position manages incoming calls from customers handles customer service inquiries and generates sales leads by providing the best Customer Service possible! This is a fulltime role that will report into the Customer Account and amp; Administrator Manager and be fully remote.
What Youll Do Here
- Answer calls from customers looking to setup service jobs
- Set up new customer accounts and amp; locations
- Verify existing customer account and location information and make updates as necessary
- New accounts and existing require the following: Correct mailing and location addresss Contact phone numbers and amp; email address Proper payment terms which match the policy quoted to the customer notes as to what policy was quoted and to whom credit card information
- Take accurate and detailed job scheduling information to book unassigned jobs
- Work closely with DSR in order to provide any missing details on booked jobs
- Work with DST to handle customer inquiries regarding scheduling
- Perform other duties as assigned and as time allows
Wed Love To Hear From You If You Have
- High school degree or equivalent
- Must have exceptional customer service skills
- Minimum two years Customer Service experience
- Aptitude in computer applications and networks
- Ability to type a minimum of 55 wpm
- Ability to perform and prioritize multiple tasks
- Detail oriented
- Tact and patience in dealing with various personalities and sensitive issues
- Must be able to work with minimal supervision problem solve think analytically have excellent organizational skills be detail oriented and demonstrate honesty integrity and dependability
- Must have excellent interpersonal relationship skills in working with all PSI employees customers property/project managers and the public
Working Conditions/Physical Demands
- Remote position
- Must be willing to work during companies business hours Monday Friday 8:00am to 5:00pm CDT
- Equipment directly used: laptop dialpad with headset
- Monthly work from home adjustment
The pay for this position is $25$35/hour or more depending on jobrelated knowledge skills experience and location. Other incentive pay may be provided as part of the compensation package in addition to a full range of medical financial and/or other benefits.
Benefits and Perks:
Degree Heating and amp; Cooling treats its team members with the same level of dedication and care as we do our customers which is why were fortunate to provide all of our employees with:
- Competitive Pay
- Benefits: We offer topnotch benefits!
- Various medical dental and amp; vision plans including 100 employer covered options for you and your family
- 401(k) match up to 3.5
- 100 Company paid long and amp; shortterm disability and life insurance
- Flexible spending accounts for health and dependent care
- Training and Career Growth: Paid training opportunities and countless internal career growth opportunities. Whether youre interested in becoming a Field/Department Manager or maybe youre interested in Sales Tech and Corporate roles were here to support your growth.
- Paid Time Off: 6 company paid holidays 3 weeks of PTO and a paid Parental Leave Policy
JKKN is proud to be an equal opportunity employer. We provide employment opportunities without regard to age race color ancestry national origin religion disability sex gender identity or expression sexual orientation veteran status or any other protected status in accordance with applicable law.
Employment Type
Full Time
Key Skills
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