drjobs German Speaking Customer Service Representative

German Speaking Customer Service Representative

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1 Vacancy
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Job Location drjobs

Ta’ Xbiex - Malta

Yearly Salary drjobs

EUR 25000 - 29500

Vacancy

1 Vacancy

Job Description

German Speaking Customer Service Representatives!!!

Sunny Malta

Performance Bonus Fantastic Relocation Allowance Fantastic Benefits and Team Events!!!

My client is a fastgrowing company operating the successful iGaming brand. Through the focus on distinctive and unique casino games we strive to provide our players with a unique online gaming experience. Kindness helpfulness purposeful and fast solutions expertise and reliability are only a few qualities that characterize our support team and the direction we are always seeking for. And that is where you come in! We are now looking for a Customer Service Team Officer who can bring these qualities to the team!

Founded in 2014 Gambling Facilities and Casinos

Were here to empower iGaming operators allowing them to thrive in such a volatile industry. Our years of expertise cuttingedge technology and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success.

Tasks

Key tasks: Ensure that players are provided with an outstanding level of service; Communicate with relevant departments to provide timely escalation process and following up with pending issues; Handle daily management of all incoming requests via emails phone and Live Chat; Assist the relevant departments including Fraud Officer and the Money Laundering Reporting Officer when required; Maintain customer focus and responding to customer queries in accordance to the Employers guidelines; Give feedback of recurring customer issues to management and relevant internal departments; Respond and action requests from management; Promote the Employers values and products; Ensure a professional working relationship with customers and other colleagues working with the Employer; Liaise with third party providers of the Employer providing services which overlap to the Employees line of work;

Communication is also the key with our other departments receiving feedback from players and sharing it internally enables us to continually improve our platform in a way that reflects our daily customer experience.

The verification process of customer accounts is another part of this exciting role. As a future expert you will also bring in your knowledge to take care of the KYC (KnowYourCustomer) procedure for our players.

Requirements

As an international company we are seeking German speakers (native or C2) that are also fluent in English to support our players and to be able to have some friendly chats with your colleagues from different countries. Yes having experience in customer service and the iGaming industry would be considered an asset but this is not a must.

We are looking for someone eager to learn and bring in his or her interest and motivation to this role to help us in getting the customer experience to a new level.

Having a healthy level of curiosity team player skills and a vast interest in communication within you is the key to being successful in this role.

Benefits

Working in Fantastic New offices!

26 Days Holiday Extra 14 Days Malta Public Holidays!! 38 Days Holiday

Working Bank Holiday 1 per hour allowance!

Twice Yearly Performance Bonus!! Paid January and June up to 2500pa

Private Health Insurance Wellness Benefit up to 400 (75% Reimbursed for Gym Membership Optician Expense/sports related wellness)

Offering Hybrid working shifts as follows:

Two stage interview process

Employment Type

Full Time

Company Industry

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