Learning and Development Specialist - Broker Sales and Support

ABOUT US:

Cigna healthcare is a global health service company with roots in the US serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice predictability affordability and through integrated capabilities and connected personalized solutions that advance whole person health.

Cignas mission is to help our customers improve their health wellbeing and sense of security by providing access to care. With our whole health approach were focused on addressing health concerns improving resilience reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cuttingedge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change

YOUR JOB:

As the Learning and Development Specialist Broker Sales and Support you will play a crucial role in enhancing our B2B broker relationships by providing coaching developing training programmes and supporting the team managers in staff onboarding. Reporting into the Broker Sales and Support Manager you will be responsible for designing and implementing a brand new coaching framework and working alongside Team Managers. You will deliver impactful 121 and group training sessions to ensure sales and support representatives have the skills and knowledge they require to succeed.

MAIN REPONSIBILITIES:

• Design and implement a market leading coaching framework based on individual performance to date.
• Provide 121 B2B sales coaching sessions to improve communication and sales techniques.
• Develop customized coaching plans tailored to individual needs.
• Design and implement a market leading onboarding and training plan for new hires.
• Create training materials modules and resources that align with our sales strategy and objectives.
• Facilitate ongoing training workshops to enhance the skills of existing team members
• Collaborate with the Sales and Support teams to improve email communication strategies and call techniques.
• Monitor progress of training initiatives and coaching effectiveness through meaningful performance metrics.
• Prepare reports and presentations to share insights and recommendations to Senior Leadership.

SKILLS AND KNOWLEDGE NEEDED:

• Proven experience in B2B sales coaching and training with a track record of developing others.
• Strong understanding of sales processes and techniques in a B2B environment. Excellent communication and interpersonal skills to engage and motivate diverse audiences.
• Experience in creating training materials and coaching frameworks.
• Ability to analyze performance data and adapt training approaches accordingly.
• Proficiency in CRM systems and sales enablement tools

WHAT WE OFFER:

• A unique opportunity to join a market leading sales and support department
• An incredible culture with an amazing opportunity to collaborate within our multicultural team
• Permanent contract.
• Start date: ASAP
• MonFriday. Predominantly 95pm however starting earlier and finishing later may sometimes be required depending on who we are supporting.
• Multicultural working environment with Hybrid working.
• Social Benefits.
• Private Medical Insurance.
• Educational Development Program.

What we are looking for

We are seeking individuals who thrive in collaborative environments are passionate about driving meaningful change and are excited to grow in a company that prioritizes its people.

Join us and be part of a company where your growth ideas and contributions are valued. Lets create something extraordinary together. Its time to look to your future and apply to work for Cigna today!

About Cigna Healthcare

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.