Client Support Specialist- Tucson AZ or Livingston NJ

CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women babies and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to womens healthcare providers including testing and treatment options.

CooperSurgical is a whollyowned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical headquartered in Trumbull CT produces and markets a wide array of products and services for use by womens health clinicians. More information can be found at www.coopersurgical.

Client Support Specialists must work with a primary goal of exceeding our internal and external customers expectations while providing superior service issue resolution and continuous improvement. Client Support Specialist also drive referral leads to increase referral enrollment revenue for the Consumer Sales team.

This role is currently remote for the Tucson area but will be moving to an inoffice work arrangement in the near future so candidates must live within a commutable distance to the Tucson AZ facility.

For those who live near the Livingston NJ facility the role will be hybrid 23 days/week onsite.

• Provide superior service to create advocacy and extremely satisfied clients.
• Meet or exceed referral lead create and enrolment goals to increase revenue.
• Maintain client and employee confidentiality.
• Follow the teams SOPs policies and practices.
• Participate in continuing education and training.
• Identify areas of improvement according to the Continuous Improvement Process.
• Answer client service calls.
• Manage and maintain client data in database.
• Assist clients as necessary with their Client Web Portal (CWP) and Gift Registry accounts.
• Complete all assigned daily activities.
• Provide support to the Inside Sales team.
• Verify and distribute various forms including client invoices and clientrelated documentation.
• Process client payments and refunds as applicable.
• Create adjustments to individual client accounts upon thorough investigation of root cause.
• Research and process client claims of invoice payment.
• Check and respond appropriately to client emails and voicemail boxes throughout the day.
• Assist with miscellaneous projects as necessary.

• High school diploma or general education degree (GED). A minimum of 23 years of customer service and billing experience desired.

Preferred Qualifications:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Language Skills: Ability to read and interpret documents and comprehend simple instructions correspondence and memos. Effectively present information in oneonone and small group situations to clients and other employees of the company.
• Computer Skills: To perform this job successfully; an individual should have knowledge of database software; Internet software; and Word Processing software; and Siebel Systems.
• Mathematical Skills: Add subtract multiply and divide; using whole numbers common fractions and decimals. Compute rate ratio and percent; reconcile balances; draw and interpret graphs.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written and oral form.

The starting base payfor this role is between $with a total earnings potential of up to $53000 at target (base pay plus commission potential).

As an employee of CooperSurgical youll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck we offer a great compensation package medical coverage 401(k) parental leave fertility benefits paid time off for vacation personal sick and holidays and multiple other perks and benefits. Please visit us atwww.coopersurgical.comto learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical viaemail the internet or in any form and/or method will be deemed the sole property of CooperSurgical unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.

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