Support Engineer I
Support Engineer I
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Job Description
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the microphone and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 6000 people across the globe who think thats work worth doing.
The Challenge:
As a Support Engineer at Qualtrics you will be working with customer support as a part of the engineering team to address issues reported by customers and help them realize the full potential of the system. You will:
- Triage and analyse customer reported issues
- Investigate application code and application logs to identify root causes
- Implement fixes or provide necessary information to application engineers
- Design and implement tools and reports that will speed up the resolution
- Use existing tools and reports
- Cooperate with Engineering Customer Success Customer Support and Product Management teams both locally and internationally
- Identify trends in application quality and performance
- Implement and monitor alerts based on quality and performance trends
Skills required:
- Ability to read code (like Java Node Go)
- Ability to read application logs
- Familiarity with one of the scripting languages (Bash Python Perl or other)
- Ability to write SQL queries and execute common DB operations (extracts mass delete etc)
- Experience in diagnosing customer production issues
- Experience building and/or managing software deployment pipelines (CI/CD)
- Excellent English communication skills written and spoken
- Analytical thinking
- Proactive approach to issues and trends
Experience:
- Experience in support engineering including developing scripts and software
- Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5.
- Private Medical Insurance Luxmed health & dental cover for you and your dependants.
- Commuter Assistance Up to the value of 80 PLN net a month for public transport.
- Savings Plan Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO).
- QED PROGRAM Qualtrics Engineer Development (QED) program: support engineering learning activities up to 10 of engineering work time each quarter.
- Wellness Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Twic.
- A choice of Multispot cards available.
- Our employee assistance program with Unum provides counselling and wellbeing support to all employees.
- Experience bonus 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.
- Group Life & Income Protection Insurance.
- Glasses/Contact lenses Reimbursement.
- Free breakfasts lunches snacks and drinks for everyone in the office.
- Taxdeductible expenses (up to 75 depending on role).
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act EqualOpportunity Employment Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.
Employment Type
Full Time
