Senior Manager Technical Product Quality
Senior Manager Technical Product Quality
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Job Description
If youre passionate about building a better future for individuals communities and our countryand youre committed to working hard to play your part in building that futureconsider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online competencybased degree programs WGU is also committed to being a great place to work for a diverse workforce of studentfocused professionals. The university has pioneered a new way to learn in the 21st century one that has received praise from academic industry government and media leaders. Whatever your role working for WGU gives you a part to play in helping students graduate creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Job Description
The Senior Manager Technical Product Quality is responsible for translating highlevel quality strategies into scalable actionable initiatives ensuring that quality is integrated into every stage of the Software Development lifecycle (SDLC). Owns the implementation and continuous improvement of quality frameworks tools and standards enabling teams to adopt best practices while fostering a culture of accountability. The Senior Manager drives measurable improvements in software quality efficiency and customer satisfaction through proactive governance adherence tracking and crossfunctional collaboration.
Primary Responsibilities
- Owns and drives the of quality initiatives ensuring alignment with strategic goals and measurable improvements in software product quality metrics quarteroverquarter and yearoveryear.
- Implements governs and continuously improves quality frameworks tools and best practices to optimize high quality software products.
- Monitors adherence to quality processes conducting audits and feedback loops to ensure consistent application and identify areas for refinement.
- Proactively collaborates with Ed Tech teams to embed quality at every stage of the SDLC.
- Develops training and enablement programs that empower teams to take ownership of quality within their workflows.
- Leverages key quality metrics to drive datainformed decisions identifying trends and prioritizing improvements that reduce defects and enhance product stability.
- Leads a team of Quality Engineers and Quality Practices & Enablement Managers fostering a highperformance culture of continuous learning and innovation.
- Communicates progress insights risks and plans to mitigate said risks to senior leadership ensuring transparency and alignment on quality goals.
This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.
Qualifications
Knowledge Skills and Abilities
- Strong analytical and datadriven mindset with experience using quality metrics KPIs and insights to drive continuous improvement.
- Demonstrated ability to collaborate with crossfunctional teams influencing engineering product and operational stakeholders to embed quality throughout the SDLC.
- Excellent communication and leadership skills with a history of driving cultural change toward a Qualityfirst mindset.
- Familiarity with compliance auditing and governance processes ensuring adherence to both internal and external quality standards.
Education
- Bachelors Degree in related technical field.
Experience
- 8 years in quality engineering software testing or a related field
- 3 years in a leadership role.
- Proven experience leading quality initiatives at scale with a strong track record of driving measurable improvements in software quality defect reduction and process efficiency.
- Experience with test automation strategies software testing methodologies and CI/CD integration ensuring scalable highvelocity quality operations.
Experience in lieu of education
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.
Preferred Qualifications
- Experience working in the online Ed Tech industry or similar technologydriven sectors
- Demonstrated success in scaling quality practices and processes in rapidly growing organizations.
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Position & Application Details
FullTime Regular Positions (classified as regular and working 40 standard weekly hours): This is a fulltime regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical dental vision telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual flexible paid sick time with no need for accrual 11 paid holidays and other paid leaves including up to 12 weeks of parental leave.How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not allinclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
Required Experience:
Senior Manager
Employment Type
Full-Time
