Individual Sales and Retention Representative
Individual Sales and Retention Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
Provide excellent customer service to Individual and Medicare members. Build and maintain strong relationships with members to ensure ongoing retention. Support other team staff to maintain and grow membership and sales in new and existing markets.
Essential Functions
Individual member Retention. Manage all aspects of the identified Medicare/Individual membership. This population requires benefit consulting relationship building problem solving data analysis and solution implementation.
Ongoing efforts to maintain retention through outbound campaign initiatives to retain most profitable members.
Retain and increase membership in addition to improving service to members and agents.
Identify opportunities to sell new products services and replace other carriers/service providers.
Generates and acts upon leads for new sales and the sales of replacement and addon products. Initiates telephonic followup and/or outreach.
Provides sales and service to customers for health and ancillary insurance products (this interaction with the customer will be by telephone and via email inquiries).
Analyzes prospective customer needs and matches to appropriate product to contribute to continued profitability margins of the corporation.
Represent interest of and perspective of the Individual/Medicare population in team meetings and planning sessions.
Strategize issues and opportunities with other staff to incorporate member perspective in Priority Health and Corewell Healths goals and objectives.
Participate in other internal committees to help achieve company and membership goals where appropriate.
Meet with teams internally to discuss growth and develop plans for retention strategies.
- Meetings for ongoing collaboration efforts as needed.
Attend continuing education classes to maintain active Life and Health agent licenses.
Attend diversity and inclusion to maximum communication efforts with current and prospective members.
Maintain and ensure all levels of compliance.
Member Outreach for collection payments: focus on collection of premiums at point of sale however ongoing member communication for continued collection is a priority.
Analyzes prospective customer needs and matches to appropriate product to contribute to continued to profitability margins of the corporation.
Presents and explains various recommended products benefits features and alternatives to the customer.
Explains company sales application requirements and enrollment processes to set realistic customer expectations.
Contribute to start rating through ongoing member communication and feedback
Implement measures to change member behavior. This involves forward thinking and idea creation.
Deescalate situations involving dissatisfied customers by offering assistance and support.
Product Innovation and development.
Qualifications
Required
2 years of relevant experience
LICHealth Agent License STATEMI State of Michigan
Preferred
Bachelors Degree a related field
Knowledge of healthcare industry.
About Corewell Health
As a team member at Corewell Health you will play an essential role in delivering personalized health care to our patients members and our communities. We are committed to cultivating and investing in YOU. Our topnotch teams are comprised of collaborators leaders and innovators that continue to build on one shared mission statement to improve health instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
Ondemand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE Priority Health 1239 E Beltline Grand RapidsDepartment Name
PH Sales IndividualEmployment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
40Hours of Work
8:00 a.m. to 6:00 p.m.Days Worked
Monday to FridayWeekend Frequency
Variable weekendsCURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for NonCorewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drugfree workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an onsite or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.
An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
