Total Rewards - Client Representative Emerging Market
Total Rewards - Client Representative Emerging Market
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$ 52200 - 74500
1 Vacancy
Job Description
Insurance is a trillion dollar market that is fundamental to society yet it has not modernized until now.
Newfront is building the modern insurance experience.
Weve reimagined the experience for clients prospects and employees altering the way people create understand select transact and use insurance. Were changing the approach so that it starts and ends with the client not the product and empowering people for moments that matter.
Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. Were a technologydriven company with DE&I in our DNA and strong values; we believe people matter most.
Our mission is to define the future of the insurance industry while instilling a high performance culture in combination with living our Work Love Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier happier and more productive employees and more successful clients.
The Client Representative is responsible for providing professional administrative support for the account management team to deliver great work to the client consistently and efficiently. You have strong organizational and interpersonal skills ability to support all of the daytoday account activities and partner with the account management team to ensure that all client initiatives are executed precisely and flawlessly.
We support one another to help each other grow and to be sure we succeed together in supporting our clients we are a TEAM. We make a difference on a daily basis by providing exceptional service to our clients and their employees. Whats exciting about this position is the variety in the work. No client is the same so you cannot expect the same resolution will yield the same results each time. Every day provides the opportunity to learn something new try new things and have fun! Our best employee in this role is eager to learn can pivot seamlessly at a moments notice have great attention to detail and are able to meet deadlines.
This position is an hourly nonexempt fulltime role and will be reporting to the Client Service Support Lead. This is a hybrid based role to work from one of the following California Newfront offices: Walnut Creek San Mateo or Irvine.
What Youll Be Responsible For:
Manage enrollment processing research and resolve eligibility and enrollment issues.
Review plan documents and benefit attributes for accuracy and manage them within the internal system.
Process carrier and client contact changes with carriers and update all internal systems and client facing contact sheets.
Manage Employee Navigator functionalities and troubleshooting while sharing best practices with the team to optimize usage and efficiency.
Update client benchmarking reports.
Request and/or run census reports by pulling manually or requesting from the Technology Team.
Build and maintain the client benefit portals.
Responsible for staying abreast of latest compliance trends and ensuring client notices are sent in a timely manner.
Perform and/or manage outsourcing of tasks such as billing audits data entry SPD wraps and contract reviews.
Prepare client communications (Open enrollment materials new hire guides wallet cards compliance documents etc. using available tools and templates.
General administration and data entry as directed by Client Support Lead.
Pacific Time Zone work hours required.
Other tasks duties or special projects as assigned.
Qualifications:
Minimum 12 years of work experience working in a customer service or a Human Resources oriented role.
Works well with others in a fastpaced environment and be responsive to colleagues. Capable of working independently with minimal supervision or guidance.
Highly collaborative and adept at working with multiple account leads.
Ability to forge relationships and build trust with clients carriers and colleagues.
Solid communication skills: written public speaking and presentation preparation.
Excellent customer service in a virtual setting including listening without interrupting using a clear and audible voice and responding calmly and professionally.
Proficient knowledge and use of Microsoft Office and intermediate complexities of features.
Ability to learn and adopt use of technology systems and software applications.
Adaptability and flexibility to respond to client and team needs.
Ability to ask questions take initiative and use resources and tools.
Effective time management skills and ability to manage competing priorities and high volumes.
Strong organizational skills and attention to detail; ability to screen details and identify potential discrepancies.
Ability to review internal/carrier deliverables to ensure accuracy.
Basic project management skills and systems knowledge.
Strong sense of curiosity and willingness to learn industry knowledge and trends.
Preferred Knowledge Skills and Abilities:
Benefits experience at a Brokerage a plus.
Required Certificates Licenses Registration:
CA Department of Insurance Life License (required or completed within 36 months of start date).
The pay range for this position in California Washington Colorado and New York at commencement of employment is expected to be between $52200 and $74500/yr; however base pay offered may vary depending on multiple individualized factors including market location jobrelated knowledge skills and experience. The total compensation package for this position may also include other elements including a bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an atwill position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
At Newfront we are committed to hiring diverse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel youre missing a few of the qualifications we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for!
Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin genetic information disability veteran status or any other applicable status protected by state or local law.
If you require reasonable accommodations throughout the application or interview process please contact us at For information regarding how Newfront collects and uses personal information please review our .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
