drjobs Senior Staff Backend Engineer Customer Operations

Senior Staff Backend Engineer Customer Operations

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1 Vacancy
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Job Location drjobs

London - UK

Monthly Salary drjobs

£ 140000 - 165000

Vacancy

1 Vacancy

Job Description

Were on a mission to work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 1617 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest and combine their pensions with us.

With our hot coral cards and getpaidearly feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products we want to solve problems and change lives through Monzo

Hear from our UK team about what its like working at Monzo

London / UK RemoteShare Options Benefits Technology

About Customer Operations at Monzo:

The Customer Operations team provides techled and human support experiences for now over 10 million customers. We dont just solve customer problems we aim to improve customer satisfaction and product engagement by providing effortless fast and empathetic support.

Our Operations tech team has three focus areas:

  1. Creating inapp experiences that enable customers to solve their own problems. As well as building customer experiences ourselves we help all product teams at Monzo build better products by developing a system of reusable components that other teams can use.
  2. Tooling that enables our 3500 customer support agents to give the best possible support for customers and automating away things that distract from that.
  3. Workforce management systems that ensure our customers are connected to highquality support as quickly as possible efficiently route customer requests to the right support person at the right time and manage forecasting and scheduling of a 3500 strong workforce.

This role will primarily focus on our customer support tooling and workforce management systems.

As a Senior Staff Engineer:

A Senior Staff Engineer at Monzo is a technical (IC) leadership position. As a Senior Staff Engineer in the Operations collective at Monzo you will:

What youll be using:

We rely heavily on the following tools and technologies please note direct experience in these technologies is not required and our interview process can be completed in any language:

Wed love to hear from you if

The application journey has 4 key steps

Our interview process involves four main stages after an informal recruiter call:

  1. Recruiter Call
  2. Initial Call
  3. System Design Interview
  4. Take home task or pair coding exercise
  5. Final interview including a behavioural and a leadership interview

This process should take around 34 weeks your schedule is really important to us so we promise to be as flexible as possible!

You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. Please also use that email to let us know if theres anything we can do to make your application process easier for you because of disability neurodiversity or any other personal reason.

One of our staff engineers has written a detailed blog on their experience through this process for extra details hints and tips please see here.

Whats in it for you

share options.

Well help you relocate to the UK.

We can sponsor your visa.

This role can be based in our London office but were open to distributed working within the UK (with ad hoc meetings in London)

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

1000 learning budget each year to use on books training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your workfromhome setup.

Plus lots more! Read our full list of benefits.

#LIRemote

#LITT1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage


Required Experience:

Staff IC

Employment Type

Full-Time

About Company

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