Lead Implementation Manager

We are Vitesse the treasury and payment partner of choice for insurance.

Formed in 2014 by a team of proven FinTech entrepreneurs we are an FCAregulated business providing global claim funds management and payment solutions. Operating one of the largest banking and payment settlement networks in the world we give our customers direct access to 200 countries and currencies. Through a single integration insurers can use this network to pay claims in as fast as 45 seconds and deliver a superior claimant experience. Our marketleading treasury proposition provides insurers with transparency and control over their claim funds even when delegated to third parties allowing them to have their money in the right place at the right time to make that allimportant payment when customers need it most.

With over 175 employees across our London headquarters Europe and the US $93m Series C funding secured and exceeding 10bn in processed transactions we are only just getting started.

We are collaborative customer centric and work with integrity whilstpartnering with some of the biggest insurance leaders includingLloyds of London and Many Pets. We take huge pride in our company culture ensuring that everyone has a part to play an opportunity to be heard be involved and the ability to make a real difference.As we continue to scale up we want likeminded humans to join us on this exciting journey. Are you ready

The Role

In the role of Lead Solutions Manager you will gain intimate knowledge of the way in which our clients interact with our product and be able to manage and support them in integrating with the

payment service interfaces we expose. You will work closely with internal subject matter experts including Sales Operations and Product.

This role will sit in the Commercial team function reporting into Head of Client Solutions and Delivery.

Core Responsibilities

Work collaboratively with our Relationship Management and Business Development function to deliver against the revenue targets and objectives set for the project.

Actively manage and maintain communication with all stakeholders client contacts programme manager and other internal stakeholders during life cycle of implementation project. Keep everyone informed of progress at all times.

Managing all aspects of Implementation projects applying your project management experience and knowledge of key principles and best practice to ensure successful outcomes for all stakeholders whilst coordinating and supporting team members.

Maintain management information alongside the usual project control mechanisms Project Plans RAID logs RAG status reports Lesson learned logs. Report on active client implementations their respective implementation stage and any tracked risks and issues.

Where appropriate work with the loss fund analysts within the team to identify the book value location and market detail of an insurers loss funds (using insurers dataset or data obtained from other sources) and construct a suitable implementation plan according to our defined process to bring them into Vitesse.

Become Intimately familiar with the Vitesse payment service offering and how clients interact with the system to be able to provide comprehensive support to clients during their implementation projects and general setup with Vitesse.

Develop a detailed knowledge of the connection methodologies we offer for clients to link their systems to ours for the presentation of claim payment requests API Batch HosttoHost.

Help develop and refine the implementation process to improve speed and efficiency of the implementation journey. Focus on minimising the time to revenue and suggest pathways or efficiency savings to champion this.

Provide mentorship to the more junior Solution Managers in the team shadowing their assignments where required to ensure a consistent approach across the team to client engagements.

Gain suitable knowledge and expertise of the environments within which we operate (e.g. Lloyds of London) and their ways of working. Understand the solutions that Vitesse offer in respect of this and the benefits and advantages therein.

• 4 years experience of working within an Insurance Fintech or Banking environment in a Project Management related discipline.
• Must be highly analytical organized and structured.
• Excellent communicator. You should be a people person with a proven track record of establishing building and maintaining strong high value relationships.
• A team player with the ability to relate well with coworkers customers partners and other stakeholders.
• Demonstrated ability to be proactive and selfdriven and at the same time flexible to the changing and evolving demands of the role.
• A passion for startups with a mentality to get your hands dirty.
• Working knowledge of Insurance industry processes terminology and entities operating in the space.
• A recognised Project Management qualification (eg Prince2 Foundation/Practioner) is considered desirable but not essential.
• Experience in the following is considered desirable:
• Working understanding of payments industry processes systems and regulation.
• Working knowledge of common payment scheme messaging formats: SWIFT SEPA Faster Payments ISO20022 and Domestic ACH systems in various territories.
• echnical understand of how APIs work.

We understand that everyone has their own work rhythm and we believe in a flexible working schedule that supports a healthy work/life balance. We offer a hybrid work approach with 2 days in the office.

• 25 days Holiday per year (increasing by 1 day per years service up to 30 days) Bank Holidays
• Hybrid working arrangements minimum 2 days in the office Tuesday Thursday
• Contributory pension scheme
• Enhanced Parental leave
• Cycle to Work Scheme
• Private Medical Insurance with AXA
• Unlimited access to therapy sessions through our partner Oliva
• Discounted Gym membership through Gympass
• Financial Coaching with Octopus Wealth
• 2 days of volunteering leave per year
• Sabbatical after 5 years service
• Life Assurance MetLife (UK employees only)
• Ongoing Learning and Development to support you reach your career goals

Salary bracket: $100k$120k.

We are Vitesse the payment provider of choice for the insurance and treasury industry.

Formed in 2014 by a team of proven FinTech entrepreneurs we are an FCA regulated payments business that is driven to be the payment partner of choice for the insurance market by providing global payment services and treasury optimisation. Operating one of the largest domestic banking and payment settlement networks in the world we give our customers direct access to more than 170 countries and territories covering over 110 currencies. Through a single integration insurers can use this network to pay claims in as fast as 45 seconds delivering a better customer experience to their claimants. Our marketleading treasury optimisation service brings complete control and transparency to insurers and allows them to have their money in the right place at the right time to make that all important payment fast and when their customers need it most.

With now over 160 employees across Europe and our London headquarters $26m series B funding in 2022 in the bag and approaching 8bn in processed transactionswe are only just getting started.

We are collaborative customer centric and work with integrity whilstpartnering with some of the biggest insurance leaders includingLloyds of London and Many Pets. We take huge pride in our company culture ensuring that everyone has a part to play an opportunity to be heard be involved and the ability to make a real difference.

As we continue to scale up we want likeminded humans to join us on this exciting journey. Are you ready

Vitesse at our best our values

The Vitesse values are a true reflection of what it takes to thrive in our business so its important to us that any employee who joins our business is aligned with these 3 attributes

Confident Humility

We dont do ego and we know that unless we all win none of us win. We admit when were wrong ask for help and always think about the wider business before ourselves.

Driven to Succeed

We see the opportunity ahead of us and we wont stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.

Tenacious Responsibility

We take ownership for our actions and decisions and face into the challenges that come our way. We are committed to seeing things through to completion even in the face of adversity.

We are an Equal Opportunity EmployerWe are committed to creating an inclusive environment that enables everyone to perform at their best where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy we seek to treat people fairly and with dignity and respect.

• 2 days of volunteering leave
• Recruitment referral fees of $1000
• Medical Insurance
• Basic life & AD&D insurance
• Access to our mental health therapy partner Oliva wellbeing platform.
• Sabbatical after 5 years
• Addition days annual leave
• Sick Leave 5 days
• Annual leave 20 days
• Maternity leave
• Paternity leave
• Voluntary Critical Illness and accident Insurance (employee paid)
• Employee Assistance Program
• Ongoing learning & development
• Commuter Benefits

Offering $130k$150k

We offer a hybrid work approach with 3 days in the office.

We are an Equal Opportunity Employer

Weare committedtocreating aninclusive environment that enables everyone to perform attheirbest where we recognise the rights of all individuals to mutual respect and where there is anunbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms ofUnfairdiscrimination and values the diversity of all people. At the heart of ourpolicy weseekto treat people fairly and with dignity and respect.If you require any adjustments to the interview process please contact Clara MorettiGreene on

Required Experience:

Manager