ServiceNow Administrator
ServiceNow Administrator
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Job Description
Job Functions Duties Responsibilities and Position Qualifications:
Position Summary
The ServiceNow Administrator is responsible for managing and maintaining the ServiceNow platform to ensure its smooth operation and optimal performance. They will implements ServiceNow solutions to meet business and IT requirements.
Duties & Responsibilities
- Manage user roles permissions and access control.
- System efficiencies: Routine updates integrations and optimizations result in reduced productivity.
- Efficiently utilizing ServiceNow Features: Maximizing ROI by leveraging all available functionalities.
- Platform Configuration: Configuring and customizing the ServiceNow platform to meet the organizations needs. This involves creating and modifying tables fields business rules UI policies workflows and other platform elements.
- Integration Management: Integrating ServiceNow with other systems and applications to enable seamless data flow and automation between different platforms.
- Incident and Problem Management: Overseeing incident and problem management processes within ServiceNow. This includes managing incident records tracking problem investigations and working to resolve issues efficiently.
- Change Management: Handling change management activities within ServiceNow such as tracking changes evaluating risks and ensuring proper approvals before implementing changes to the platform.
- Service Catalog Management: Maintaining the Service Catalog which involves creating and updating service offerings managing workflows for service requests and ensuring service delivery meets the defined Service Level Agreements (SLAs).
- Reporting and Analytics: Creating and maintaining reports dashboards and data visualizations to provide insights into the platforms performance and usage. Monitoring key performance indicators (KPIs) to identify areas for improvement.
- Integration Management: Integrating ServiceNow with other systems and applications to enable seamless data flow and automation between different platforms.
- System Upgrades and Patches: Managing platform upgrades and applying patches to ensure the system is uptodate with the latest features and security fixes.
- Security and Compliance: Implementing and maintaining security best practices to protect sensitive data and ensure compliance with relevant regulations and standards.
- Documentation and Training: Creating and updating documentation for system processes configurations and troubleshooting procedures. Providing training to endusers and other stakeholders on how to use the ServiceNow platform effectively.
- Problem Resolution: Investigating and resolving issues and incidents related to the ServiceNow platform. This may involve troubleshooting technical problems identifying root causes and implementing solutions.
- Continuous Improvement: Proactively identifying opportunities for process improvements and optimizations within the ServiceNow environment.
- Vendor Management: Interacting with ServiceNow vendors for support licensing and other related issues.
- Platform Development: Skilled in creating and managing update sets Glide records service portals etc.
- ITOM Management: Managing Asset inventory pulled from ITOM Discovery and Tanium.
- Mentoring and coaching junior resources in the areas of upgrades advanced customizations integrations app dev data and performance management automation and process optimization
Education and Experience
- Bachelors degree or equivalent education
- 35 years of experience with Service Now administration.
Licensure and Certifications
Preferred:
- ITIL 4 Foundation
- Agile Scrum Foundation
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
Knowledge Skills and Abilities
Knowledge
- ServiceNow Platform (architecture modules and functionality).
- ServiceNow Security & Access Control
- ServiceNow Administration Best Practices (Performance tuning upgrades etc..
- Familiarity with ITIL concepts (e.g. Incident Problem Change CMDB).
- Understanding asset and configuration management.
- Scripting & Development
- Database & Data Management
- Integration Concepts
- Workflow & Automation
- Reporting & Dashboards
Skills and Abilities
- ProblemSolving
- Attention to Detail
- Analytical Thinking
- Project Management
- Collaboration & Communication
- Scripting & Coding
- User Training & Support
- Adaptability
- System Thinking
- Customer Focus
- Managing Security & Compliance
- Process Improvement
Scheduled Weekly Hours:
40Work Shift:
1st Shift (United States of America)Job Category:
Information TechnologyCompany:
Sonic Healthcare USA IncSonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race color sex religion age national origin disability genetics veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
