Implementation Team Lead Remote- Canada
Implementation Team Lead Remote- Canada
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
The Company
Simply put SpryPoint provides Smart Solutions for Smart Utilities.
In February of 2023 SpryPoint received a strategic investment from Norwest a leading venture and growth equity investment firm. With this investment SpryPoint will build on its significant business momentum over the past three years expanding its team and positioning the company to continue increasing market share of its missioncritical cloudnative solutions for smart utilities.
Join SpryPoint: Powering the Future of Utilities.
At SpryPoint were transforming the utility sector with smart cloudbased solutions. Since 2011 weve helped utilities across North America modernize their operations with innovative software in billing customer relationship management and data analytics. Our mission is simple: deliver smarter solutions that make utilities more efficient and better equipped to serve their communities.
Were seeking an Implementation Team Lead to join our team and help us exceed customer expectations. In this role you will manage a team of Implementation Specialists ensuring the delivery of highquality work while fostering a customerfirst mindset. You will be a key member of a project management team tasked with defining the strategies for project across all projects in order to exceed revenue utilization quality and other organizational KPIs.
This is a remote position based in Canada or US with travel required to client sites across North America (up to 25 of the time).
What Youll Do (People Management)
- Define team and individual goals training plans and career development objectives
- Conduct regular oneonone meetings with team members to monitor progress and support their growth
- Perform quarterly and annual performance reviews for your team members
- Act as a subject matter expert (SME) to provide personal and team training
- Assist in the recruitment onboarding and effective ramping of new team members
- Review project progress weekly with the portfolio management team and project teams to ensure milestones quality standards and risk mitigation
- Perform regular project quality audits
- Contribute to SpryPoint best practices lessons learned and project documentation improvements
What Youll Do (Support your Team with Project Implementations)
- Leading gap analysis sessions to understand our customers needs
- Mapping tobe business processes
- Configuring testing and tuning the software
- Mapping and assisting with data conversions from legacy systems
- Training end users throughout the project on software functionality and best practices
- Providing handson support during user acceptance testing Go Live and postimplementation stabilization
- Collaborate with development & devops teams to influence design and validate solutions
- Advise customers on the best use of the SpryPoint applications by way of business process analysis communicating industry best practices and understanding the current and desired future states
What Were Looking For:
- 2 years of experience managing teams in client services or business operations sector
- Proven ability to train users on enterprise software applications
- Business Analysis and Business Process Mapping experience
- Experience with reporting and business intelligence applications and platforms
- Technical skills such as relational database knowledge or SQL skills is a huge plus!
What Youll Bring:
- Proven ability to mentor and lead people
- Demonstrated ability to prioritize and execute tasks in highpressure environments
- Strong interpersonal skills and the ability to interact with senior management clients and partners
- Clear and concise communication skills (written and verbal)
- A proactive and enthusiastic approach to learning new skills and adapting to change
- Confidence to work independently and collaboratively within internal and external teams
Join us in transforming the utility sector with smart innovative solutions that matter. Your expertise will directly impact how utilities serve millions of customers across North America.
Ready to power the future Lets talk.
Why SpryPoint
Remotefirst and autonomous working environment with flexible working hours
Competitive compensation package
Macbook $500 towards your home office setup
Health dental vision and life insurance
Generous PTO day Summer Fridays and flexible sick days
RRSP (Canada) and 401k (US) matching program
Professional development courses $2500 annual tuition assistance and a book bounty program
Annual company events (SpryPalooza! and team offsites
SpryPoint is an equalopportunity employer. We do not discriminate and encourage applications from everyone regardless of race religion colour national origin ancestry sex sexual orientation gender identity age physical or mental disability medical condition genetic characteristics veteran or marital status pregnancy or any other classification protected by applicable local state or federal laws.
If you need any accommodations or adjustments throughout the interview process and beyond please let us know and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.
Please note that to maintain our SOC 2 compliance we ask all candidates to complete background check and identity verification as a final step in our interview process.
Employment Type
Full-Time
Key Skills
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