IT Administrator III
IT Administrator III
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
At Fullscript were not just changing healthcarewere making it whole.
We help 100000 healthcare practitioners support 10 million patients with a platform that delivers evidencebased health solutions diagnostic support and practitioner toolsall in one place.
Healthcare today is disconnected. Were fixing that. Fullscript makes it easier for practitioners to treat the whole person not just symptoms so patients get the support they needwhen they need it.
Were building a better wayone where healthcare is connected complete and built for impact.
As an IT Admin III you will play a key role in supporting our team by resolving technical challenges managing systems and ensuring smooth IT operations across the organization including warehouse environments. You will work in a fastpaced environment that values agility ownership and clear communication.
What youll do:
- Troubleshoot helpdesk requests providing support for both Mac and Windows environments.
- You will create and solve tickets and use triage judgment to set priority levels for different tasks.
- Troubleshoot WMS systems.
- Manage SaaS applications including account provisioning troubleshooting and access control.
- Act as a point of contact for IT issues that may arise in the distribution centers.
- Install new cabling runs to access points workstations and other hardware as the distribution center continues to grow.
- Resolve any networkrelated issues. Familiarity with Cisco Ubiquiti and Fortinet hardware is key.
- Write and maintain detailed documentation for technical processes and troubleshooting steps.
- Effectively communicate complex technical concepts to nontechnical stakeholders.
- Support asset management by maintaining accurate records and performing regular audits.
- Maintain inventory asset management of all owned hardware.
- Assist with the implementation and rollout of automated warehouse equipment.
- Be willing to travel as needed to provide handson IT support as different company locations.
What you bring to the table:
- You have 3 years of experience in an IT or technical support function.
- Knowledge of IT operations in warehouse environments.
- You have a diploma in Computer Systems Technology or equivalent experience.
- Proficiency with MacOS Windows and SaaS administration tools (e.g. Okta Jamf).
- Experience with SaaS platforms and cloudbased tools.
- Strong documentation skills with that ability to clearly outline processes and resolutions.
- Ability to adapt quickly and work efficiently in a fastpaced environment.
- Excellent communication skills with comfort interacting with a wide range of stakeholders.
- You have a strong understanding of networking technology (TCP/IP Subnet Calculation DNS VPN DCHP Routing and Switches).
- Youve worked with software such as JAMF Okta and Zendesk.
- A willingness to step out of your comfort zone and try new approaches.
Bonus if you have:
- ACMT Certification
- Network Certification (or Equivalent)
- A Certification
- Basic programming knowledge. Scripting in Ruby or Python is a plus but not required.
What we can offer you:
- Competitive Pay Stock Options
- 401(k) savings plan with matching up to 4
- Customizable Health Benefits (medical dental vision) HSA/FSA
- Flexible Paid Time Off
- Maternity and Parental Leave
- Employee discounts on Fullscript store
- Employee Assistance Program
Why Fullscript
Great work happens when people are supported challenged and inspired. Here youll be part of a team that:
Values innovationwe push boundaries and always look for better ways.
Supports growththrough learning mentorship and meaningful work.
Cares about balancewith flexible work options and time off when you need it.
Apply nowlets build the future of healthcare together.
Fullscript is an equalopportunity employer committed to creating an inclusive workplace. Accommodations are available upon requestemail for support.
Before joining the team all candidates who receive and accept an offer will complete a background check.
IN THE NEWS: Fullscript acquires Rupa Health
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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