Assistant Performance Manager

Description

• Leads all renewal program responsibilities including writing and delivering renewal letters 4560 days prior to the lease expirations based on rates approved by the Property Manager and following up to ensure that renewal leases are completed 30 days prior to lease expiration
• Maintains current and complete property management software information; Inputs daily activities such as moveins and moveouts notices to vacate resident transfers lease renewals lease changes household and occupant demographics cancellations etc.
• Assists the Property Manager in the eviction process and follow state eviction laws
• Manages the application and screening process with prospective residents
• Maintains controls over Accounts Receivables in accordance with LINK guidelines and procedures. Maintains the propertys targeted delinquency goal of less than 1.0 of Gross Potential Income. Applies payments to resident ledgers; make daily bank deposits; followup with telephone calls and/or the collection or demand notices (letters) to ensure prompt payment by residents; creates and delivers NSF notification letters; adjusts/corrects resident ledgers; inputs concessions; updates lease information/changes; etc.
• Generates and delivers general correspondence to residents vendors and prospective residents
• Inspects condition of moveouts in a timely manner in order to document charges prior to reconciling security deposits; responsible for generating refunds or reimbursements
• Maintains a collection policy for residents who moved out with a balance on their accounts. Submits a monthly report to the property manager with the status of collection accounts. Turns files over to a thirdparty collection agency on a monthly basis
• Performs leasing activities in the absence or unavailability of the Leasing Consultant including but not limited to ensuring apartment models and target apartments are ready for daily tours and being prepared to speak to square footage and pricing for each unit type and all amenities the community offers
• Assists Property Manager in development of monthly marketing plan and leasing team with collecting data and generating reports on traffic new leases and renewals
• Manages incoming resident requests and complaints and ensures appropriate response and timely followup
• Collaborates with the Property Manager to manage daily operations of the community and ensures that grounds maintenance and property are in superior condition
• Assists with staff management in addition to or in the absence of the property manager
• Plans organize promotes and implements resident functions in conjunction with the management staff
• Performs other related duties as required and assigned

• Work requires the ability to work independently and in a team environment
• Work requires strong customer service skills
• Work requires strong attention to detail accuracy strong organizational multitasking planning and time management skills
• Work requires the ability to adhere to and ensure all safety policies and procedures are followed at all times
• Work requires excellent interpersonal skills including strong verbal and written communication skills with coworkers management residents vendors and all outside contacts in a courteous and professional manner
• Work requires adherence to established policies related to fair housing
• Work requires the ability to maintain confidentiality in all aspects of the job
• Work requires the ability to perform general office duties including answering the telephone writing service requests newsletters files and monitoring and ordering office supplies
• Work requires a positive get the job done attitude
• Work requires a strong sense of responsibility ownership and accountability.
• Work requires flexibility and the ability to work in a fastpaced dynamic environment with changing priorities. This includes the ability to have the flexibility to regularly work outside of normal business hours to meet deadlines if necessary
• Work requires a strong sense of urgency and the ability to work well under pressure emergencies and timesensitive situations
• Work requires one to be a selfstarter with strong initiative to take ownership
• Work requires the knowledge or the ability to learn Entrata property management software in a timely manner