Customer Service Supervisor
Customer Service Supervisor
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Job Description
At Homesense were helping people let their personality shine in their home. Were out to bring highquality and unique pieces to stores throughout the country. Like our stores our work environment is everevolving and always encouraging. Every shift is a new opportunity to Discover Different.
Posting Notes: TJ Maxx StoreRidge Rd. Brooklyn OH 44144
Opportunity: Contribute To The Growth Of Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers and maintaining a clean and organized store. Role models outstanding customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers supports and responds to POS coverage needs and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws policies and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We Are Looking For: You!
- Available to work flexible schedule including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multitasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
This position has a starting pay range of $13.00 to $13.50 per hour.
Actual starting pay is determined by a number of factors including relevant skills qualifications and experience.
Applicants with arrest or conviction records will be considered for employment.
We embrace the unknown at Homesense and support each other along the way. Every day is a new adventure a fresh chance to reinvent retail. Our inventory is always changing and our approach is continually evolving which means every day is another chance to Discover
Different. In fact thats what its like throughout the entire TJX family which includes TJ Maxx Marshalls HomeGoods and Sierra.
Discover Different also means we embrace each others differences and unique perspectives. We consider all applicants for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: TJ Maxx StoreRidge Rd. Brooklyn OH 44144
Required Experience:
Manager
Employment Type
Hourly
