Desktop Support Engineer II or III
Desktop Support Engineer II or III
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Salary Not Disclosed
1 Vacancy
Job Description
As a Desktop Support Engineer II or III youll be the frontline hero of our IT team keeping our systems running smoothly and our users empowered. Youll dive into complex technical challenges troubleshoot hardware and software issues and finetune system configurations to ensure seamless operations. Whether youre resolving critical IT incidents optimizing enterprise applications or driving key technology initiatives youll play a vital role in maintaining business continuity and pushing innovation forward. If youre passionate about problemsolving and thrive in a fastpaced tech environment this is the role for you!
Heres what youll do:
Technical Support & Troubleshooting
- Be the IT herodiagnose and resolve complex hardware issues from motherboard and GPU failures to power supply replacements.
- Tackle OS troubleshooting like a profix boot failures driver conflicts and those dreaded blue screen errors.
- Provide expert support across Windows macOS and Linux environments.
- Dig into system logs event viewer and crash dumps to uncover and resolve performance bottlenecks.
- Configure and optimize network settings including TCP/IP DNS DHCP VLANs and VPNs keeping our systems running at top speed.
- Take charge of Active Directory (AD)manage user accounts group policies and authentication troubleshooting.
IT Infrastructure & Security
- Deploy and manage OS images with Windows Deployment Services SCCM and Intune for seamless system setups.
- Fortify our defencestroubleshoot firewall configurations proxy settings and WiFi connectivity issues.
- Protect our systems with antivirus BitLocker DLP and EDR solutions ensuring enterprisewide security.
- Stay one step ahead of cyber threats by identifying and neutralizing phishing malware and ransomware attacks.
Systems Administration & Automation
- Keep businesscritical apps running smoothly supporting Office 365 Google Workspace and SaaS platforms.
- Manage authentication security with SSO and MultiFactor Authentication (MFA).
- Maintain and troubleshoot virtual environments including VMware HyperV Azure Virtual Desktop and Citrix.
- Level up IT efficiency with automationwrite PowerShell and Bash scripts to streamline processes.
- Deploy and maintain enterprise software with SCCM Intune and other advanced tools.
User Support & Training
- Lead and mentor junior technicians sharing knowledge and best practices.
- Build a smarter IT ecosystemdocument solutions and contribute to knowledge base resources.
- Deliver toptier customer service ensuring IT issues are resolved quickly and efficiently.
- Support hybrid work environments enabling smooth remote access for users.
- Be ready to jump aboard vessels at port when IT support is needed onsite.
Qualifications :
Heres what youll bring to the table:
- TechSavvy & Knowledgeable A Bachelors degree in Computer Science Information Systems or a related field is preferred.
- HandsOn IT Experience 25 years of IT support experience for Desktop Support Engineer II or 5 years for Desktop Support Engineer IIIthe more the better!
- Industry Certifications A Certification preferredbecause expertise matters.
- Tech Stack Mastery Experience with Microsoft Office Suite Active Directory ServiceNow (ITSM) and enterprise IT tools to keep our systems running at peak performance.
- Oracle Knowledge Familiarity with Oracle systems is a plusalways good to have in your toolkit!
- Port & Vessel Access Ability to board vessels and provide onsite IT support meeting port induction requirements like a pro.
- Regional Travel Enthusiast Willingness to travel up to 25 for IT projects and remote supportbecause tech doesnt stop at the office.
- Mobility & Readiness A full clean New Zealand drivers license and access to a personal vehicle to travel to ports or NPDL sites in Auckland/Taurangawe keep you on the move!
- ProblemSolving Guru A sharp analytical mind structured troubleshooting approach and a drive to get things fixedfast.
- Communication Extraordinaire Outstanding verbal and written skills to engage stakeholders and translate tech talk into everyday language.
- Multitasking Maestro Ability to juggle multiple projects prioritize effectively and thrive under pressure.
- Hybrid IT Support Pro Experience supporting both onsite and remote users in a fastpaced digital environment.
- Documentation Whiz Strong ability to create clear structured reports and contribute to knowledgesharing resources.
- GoGetter Attitude Proactive resourceful and always willing to go the extra mile to exceed expectations.
- Global Team Player Comfortable working across multiple time zones collaborating with teams worldwide.
This role is based in Parnell Auckland however there will be some local travel as required as we have various locations around Auckland and Tauranga. Additionally the occasional evening and weekend commitments are expected ensuring comprehensive support for both project initiatives and ongoing operational needs. In return we offer a challenging and stimulating environment. You will have the right to live and work in New Zealand at the time of applying. The successful candidate may be subject to undergo a Police Check and/or PreEmployment Drug Test.
Additional Information :
Our NPDL Contribution:
- Competitive benefits package (salary plus bonus).
- Hybrid working model.
- Opportunity for development and internal mobility.
- Wonderful Giving (wonderfulgiving) allowing you to donate company money to a cause of your choice.
- Wonderful Neighbour spend a day in the community helping with various service projects.
- Company focused on wellness and health.
Ready to level up your IT career Apply now and be part of a team that keeps our business connected secure and running smoothly!
#LILM #LIHybrid
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
