Technical Support Representative
Technical Support Representative
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Job Description
Join Axon and be a Force for Good.
At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.
Life at Axon is fastpaced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Technical Support Representative
Reporting to: Manager Global Support
Location: Melbourne Australia (remote)
Your Impact
As a member of our Technical Support team you will help Axons customers identify and solve problems via multiple communication channels including phone & email. This is a customerfocused role that sets Axon apart from our competitors. By providing a world class experience to our customers you will drive further adoption of our products and make the world a safer place.
What Youll Do
- Troubleshoot and resolve technical issues related to AXON Hardware and Software products
- Understand and maintain subject matter expertise of all Axon products solutions and policies.
- Assist customers utilizing problem solving skills and customer empathy.
- Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.
What You Bring
- Australian citizenship is required for this role due to government security clearance requirements
- 2 years technical support experience in supporting software hardware webbased solutions or equivalent bachelors degree
- Excellent verbal and written communication skills
- Passion for helping people and solving problems
- Strong comprehension of internet networking and routing
- Proficient with Windows operating systems mobile devices and cloudbased solutions
- Experience in Axon applications (Salesforce MS Dynamics JIRA InContact and RingCentral) is preferred
- Strong analytical/troubleshooting skills
- Proficiency with Microsoft Office
- Strong interpersonal and communication skills including excellent listening conflict resolution and customer empathy
- Ability to articulate at a technical level appropriate to the circumstance i.e. for clients with varying levels of IT knowledge and skillset
- Ability to perform assigned tasks and projects quickly accurately and professionally
- Selfdriven ability to work independently and actively seeks out team needs and solution
- System Administration or network and telecommunication specific certifications is preferred
Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a longterm view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axons mission is to Protect Life and is committed to the wellbeing and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Required Experience:
Unclear Seniority
Employment Type
Full Time
