Assistant Store Manager
Assistant Store Manager
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$ 20 - 22
1 Vacancy
Job Description
This job is located at 51 D Richmond Hill RD. Staten Island NY 10314
PLS Overview:
Why PLS Because You Deserve Better! PLS which stands for People Location Service is a leading retail provider of financial services. The P comes first because our customers are at the center of everything we do and we recognize that its our exceptional team members who go above and beyond every day. The PLS Group headquartered in Chicago is comprised of over 200 financial service centers in 12 states. Through our check cashing stores we provide consumers with convenient financial products and services to help them manage their daytoday financial needs. Although many of our customers have banking relationships we believe that our customers use our financial services because they are convenient transparent and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg who serve as CoPresidents.
Position Overview:
Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service meets all operating objectives and financial goals and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the stores daytoday operations and in the absence of the Store Manager is responsible for directing the activities of all team members.
Job Responsibilities
- Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
- Establishing a strong customer service culture within the store
- Assisting the Store Manager in implementing strategies to help meet store goals and objectives
- Assisting the Store Manager with recruiting developing and motivating store team members who exceed internal and external customer expectations
- Ensuring compliance with federal state and local regulations
- Performing the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager including but not limited to transaction processing maintenance of cash drawers and cash handling procedures
- Analyzing financial statements and trends to increase and maximize sales
- Marketing within the community to increase market share and store revenues
- Resolving customer complaints for increased customer satisfaction
- Assisting the Store Manager with managing schedule cash and store audits
- Reviewing all Operations Bulletins News communications and training to ensure understanding of current policies procedures and any changes.
- Helping to maintain a neat and clean store environment for our customers and team members
- Other duties as assigned
Job Requirements:
- A minimum of one year of management experience in industries such as hospitality financial services retail and restaurant
- Ability willingness and confidence to engage with customers
- Ability to develop positive relationships with customers
- Strong desire to exceed company initiatives and inspire excellence in a team
- Excellent communication and presentation skills
- Highenergy collaborative management experience
- Professional appearance and demeanor
- Must be honest and have integrity
- Able to work flexible hours including early morning evenings weekends and holidays
- English fluency is required
- English/Spanish bilingual is a plus
Working Conditions and Physical Requirements:
- Must be able to stand for extended periods
- Must be able to lift up to 15 lbs. with little assistance
- Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
- Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers
Benefits:
Benefits for eligible team members include medical/dental/vision 401(k) vacation opportunities for advancement and ongoing training.
We strive to demonstrate our Core Values in all positions at PLS:
Communication Customer Focus Integrity and Trust Teamwork Results
PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age sexual orientation gender identity national origin disability marital status protected veteran status or any other characteristic protected by law. PLS is a drugfree workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process please notify your Recruiter or a member of our Human Resources team to make arrangements. The decision on granting accommodation will be made on a casebycase basis.
For jobs located in the City of Los Angeles consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance qualified applicants with criminal histories will be considered for employment
New York Pay Band
$20.50 $22.50 USD
Required Experience:
Manager
Employment Type
Full Time
