Client Support Manager
Client Support Manager
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
About GoodLeap:
GoodLeap is a technology company delivering bestinclass financing and software products for sustainable solutions from solar panels and batteries to energyefficient HVAC heat pumps roofing windows and more. Over 1 million homeowners have benefited from our simple fast and frictionless technology that makes the adoption of these products more affordable accessible and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeaps proprietary AIpowered applications and developer tools to drive more transparent customer communication deeper business intelligence and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our awardwinning nonprofit GivePower which is building and deploying lifesaving water and clean electricity systems changing the lives of more than 1.6 million people across Africa Asia and South America.
The Client Support Manager works with our partners to ensure were delivering the best customer experience possible. The CSM will leverage Big Data to identify areas of improvement with their Partners and collectively work together on improving the customer experience. Additional duties such as partner audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and partners. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of finance made friendly.
Essential Job Duties and Responsibilities
- Provide our customers with worldclass customer service. Help resolve questions or concerns.
- Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on.
- Effectively manage a pipeline of projects to completion
- Conduct collaborative investigations into possible fraudulent or suspicious activities
- Analyze data and spot trends
- Conduct monthly partner due diligence checks
Required Skills Knowledge and Abilities
- Strong ability to multitask
- Ability to work independently
- Effectively interact with high profile partners
- Excellent written and verbal communication skills
- Knowledge in solar mortgage and finance
- Ability to manage projects from start to finish
- Diligent record keeping
- Superior customer service skills
- Proficient with Excel and analyzing data
Compensation: $24.04
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by ones supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities reassign or transfer job position or assign additional job responsibilities subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment perform the essential functions of the job or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career then we want to work with you! Apply today!
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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