Guest Service Agent
Guest Service Agent
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Job Description
What are we looking for
Guest Service Agent serving Hilton brands are always working on behalf of our guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Positive attitude and good communication skills especially on the telephone
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Fluent English and Spanish
What will it be like to work for Hilton
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of worldclass brands. Dedicated to filling the earth with the light and warmth of hospitality we have welcomed more than 3 billion guests in our more than 100year history. Hilton is proud to have an awardwinning workplace culture and we are consistently named among one of the Worlds Best Workplaces. We support the mental and physical wellbeing of all Team Members so they can Thrive thanks to innovative programs and benefits such as workplace flexibility career growth and development and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members unique perspectives and voicesalong with those of our Guests Owners Suppliers and Partnersto cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what its like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participatein the job application or interview process to perform essential job functions of his or her role and to receive other benefits and privileges of employment.
Your Candidate Experience in every selection process is very important to us. As such you might receive an email from The Hilton Recruiting Team m with the subject line Your experience with Recruiting with a request to learn more about your interviewing experience. The email is not spam and you can click the link. The survey should take no more than 1 minute to complete and we would appreciate your feedback as this will help our Human Resource and Recruiting Teams to focus on what is important to you
EOE/AA/Disabled/Veterans
A Guest Service Agent accepts delivers and responds to guest and management messages enquiries and emergencies and uses their knowledge of the hotel facilities services and the local vicinity to quickly respond to the customer.
What will I be doing
As a Guest Service Agent you will accept deliver and respond to guest and management messages enquiries and emergencies using their knowledge of the hotel facilities services and the local vicinity to quickly respond to the customer.
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Accept and deliver all messages correctly and promptly for both Guests and management
- Ensure all wake up calls take place at the correct time
- Demonstrate knowledge of all hotel facilities and service and use upselling techniques to promote these offerings when the appropriate
- Handle emergency calls immediately and relay comprehensive and accurate information as required
- Demonstrate a high level of customer service at all times
- Comply with hotel security fire regulations and all health and safety legislation
- Attend appropriate training courses when required
- Demonstrate a knowledge of all hotel services local attractions and landmarks in the hotel vicinity
- Follow company brand standards
- Assist other departments as necessary
Required Experience:
Unclear Seniority
Employment Type
Full-Time
