Guest Service Agent
Guest Service Agent
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Salary Not Disclosed
1 Vacancy
Job Description
As a Guest Service Agent you will be the first point of connection for our guests and play a key role in shaping their overall experience. From arrival to departure your professional friendly manner and attention to detail will help ensure each stay is seamless and memorable. Youll work collaboratively with all departments respond to guest needs with efficiency and consistently go above and beyond to exceed expectations.
Key Responsibilities:
- Ensure smooth and efficient checkin and checkout processes always prioritising guest satisfaction
- Promote and support Accors loyalty program by encouraging signups and highlighting member benefits
- Contribute to occupancy and revenue targets through effective upselling and crossselling
- Handle guest enquiries and incoming calls with professionalism and care
- Deliver warm personalised service that creates lasting positive impressions
Qualifications :
What Were Looking For:
- Previous experience in a hotel front office or customerfacing hospitality role
- Confident using Microsoft Office; familiarity with Opera Cloud is highly regarded
- A strong guestfocused mindset with great attention to detail
- Selfmotivated and proactive with the ability to thrive in a dynamic fastpaced environment
- Excellent communication skills both written and verbal
- Flexibility to work a rotating roster including weekends and public holidays
Additional Information :
Why work for Accor
Accor is one of the largest global hospitality businesses with over 5400 Hotels across 110 countries the career development opportunities are endless.
Benefits Your Way
- Immediate access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform which offers a constantly expanding database of free industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
