Guest Services Agent
Guest Services Agent
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Job Description
Guest Service Agent Front Office
First impressions are everything! As a Reception Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
What you will be doing:
Greet checkin respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through upselling
Qualifications :
Diploma/Degree in Hotel Management/Front office operations.
Servicefocused personality is essential.
12 years experience in a similar role.
Prior experience working with Opera or a related system
Fluency in English.
Additional languages are a plus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
