Help Desk Specialist
Help Desk Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities & Qualifications
RESPONSIBILITIES
- Installation configuration maintenance and troubleshooting for all Executive users of the DTRA systems
- Maintain a webbased capability for DTRA users to enter track and escalate Service Desk tickets as well as selfservice actions (currently using Remedy)
- Remote access configuration and support for DTRA Executive users and external customers as required (supporting telework offsite travel and mission or contingency operations)
- Install configure maintain and troubleshoot computer peripherals
- Provide tracking for all deployed IT assets from procurement to disposal to allow realtime accounting of IT assets to both government and contractor personnel
- Provide enduser software and application support
- Provide technical assistance and customer support in the operations and maintenance of wireless voice and data services.
- Must be able to lift 50 lbs.
- The Help Desk Specialist will gather feedback directly from the service desk customer regarding their level of satisfaction with the service provided. Survey responses will be voluntary for customers. The survey content will be reviewed and utilized in performance reviews.
- Performance measures for this position focus on efficiency effectiveness responsiveness and overall customer satisfaction.
REQUIRED QUALIFICATIONS
- TS/SCI Clearance
- Active IAT II certification
- 2 years of relevant experience
- A Bachelor of Arts (BA)/Bachelor of Science (BS) degree or equivalent work experience. Years of work experience may be substituted one for one with college years.
- Experience with Office 365 and Microsoft products
- Must be a US Citizen
Overview
We are seeking a Help Desk Specialist II to provide technical support for our customer Defense Threat Reduction Agency (DTRA) at their Reston VA location.
TekSynap is a fastgrowing hightech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our fulltime employees a competitive benefits package to include health dental vision 401K life insurance shortterm and longterm disability plans vacation time and holidays.
Visit us at www.TekSynap.
Apply now to explore jobs with us!
The safety and health of our employees is of the utmostimportance. Employees are required to comply with any contractually mandated Federal COVID19 requirements. More information can be found here.
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Additional Job Information
COMPETENCIES
- Establish Focus
- Change Management
- Develop Others
- Oral Communication
- Written Communication
- Interpersonal Awareness
- Build Relationships
- Analytical Thinking
- Conceptual Thinking
- Strategic Thinking
- Technical Expertise
- Initiative
- Foster Innovation
- Results Oriented
- Teamwork
- Customer Service
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Reston VA
- Type of environment: Fast paced deadlineoriented environment
- Noise level: Medium
- Work schedule: Regular daytime shift Monday Friday. May be requested to work evenings and weekends to meet program and contract needs
- Amount of Travel: 10
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to use hands to handle feel touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop kneel crouch or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision distance vision peripheral vision depth perception and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
- US Citizen
- Minimum of a Secret. TS/SCI preferred.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals employment decisions will be based on merit qualifications and abilities. TekSynap does not discriminate against any person because of race color creed religion sex national origin disability age genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilities participation in all companysponsored activities and all employment actions such as promotions compensation benefits and termination of employment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
