! GOSP_2025_04 Unit Head (m/f/d) User Help Desk Germany, temporary
! GOSP_2025_04 Unit Head (m/f/d) User Help Desk Germany, temporary
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Job Description
Overview
The Generali Operations Service Platform (GOSP) supports the Generali Group in optimizing its digital services its service quality and the creation of synergies. GOSP uses common technology platforms for the Group. As a joint venture partner Accenture provides expertise to support transformation innovation and scaling. GOSP develops solutions for digitalization and the introduction of a cloud-centric model. GOSP includes IT infrastructure procurement and security operations among others.
That is the job
Shape our future: You will lead the Unit User Help Desk Germany within our international Workplace Division.
As Unit Head (m/f/d) you will lead the German Unit of User Help Desk with people mainly located in job is on temporarily base in oder to substitute a maternity leave starting in July 2025 for approx. 18 months.
- You will lead the employees of the User Help Desk (UHD) and promote their qualification and further development
- You will be responsible for the provision of services within the UHD and thus essentially for the quality of workplace services for our customers
- You will be a competent contact person for our customers in questions of service quality and the implementation of service requirements
- You will be responsible for the development control and evaluation of key performance indicators (DL contract customer SLA)
- Ensuring user satisfaction with IT support services is an essential part of your job
- They shape the strategic orientation of UHD and further develop the sourcing strategy
- You will manage our external service providers and the corresponding contracts
- You will systematically develop the automation of service processes (chat/voicebot) and thus continuously increase the self-service rate
- You will be responsible for ensuring SLA compliance with our customers as well as monitoring the service provider SLA
- They create the framework conditions for the implementation of projects and innovation measures
- You will be responsible for planning and controlling the budget during the year as well as compliance with performance and quantity agreements as part of cost and service allocation
Profile
- You have a degree in computer science or a comparable field of study or many years of professional experience within a service organization
- You have a strong service and customer orientation and enjoy dealing with customers
- You convince with a confident appearance as well as with strong communication skills and presentation skills
- You are solution-oriented and are characterized by a willingness to cooperate the ability to work in a team assertiveness and the ability to deal with conflicts
- You are team-oriented and convince with your reliability your independence and your high sense of responsibility
- You have a high level of commitment and stress resistance
- You convince with very good planning and organizational skills
- You see yourself as an employee-oriented leader who delegates responsibility and focuses on development
- You are fluent in written and spoken German and English (at least C1)
Benefits
Work-Life-Management
Die Arbeitswelt wird immer komplexer und die Anforderungen an unsere Kolleginnen und Kollegen steigen. Somit gewinnt das Work-Life-Management zunehmend an Bedeutung. Wir untersttzen mit modernen Arbeitsmodellen dabei das Berufs- und Privatleben miteinander zu vereinbaren.
Entwicklung
Mit vielfltige Angeboten untersttzen wir die Aus- und Weiterbildung unserer Mitarbeitenden als App auch mobil. Unsere Talentprogramme frdern die berufliche Weiterentwicklung unserer Kolleginnen und Kollegen und bietet fr jede Zielgruppe mageschneiderte Mglichkeiten.
Gesundheit und Fitness
Die Gesundheit unserer Kolleginnen und Kollegen liegt uns am Herzen - we care. Daher untersttzen wir diese mit vielen verschiedenen Vorsorge- Sport- Versicherungs- und Therapieangeboten
Community
We are Generali. In diesem Sinne frdern wir die Mglichkeit zum Netzwerken mit Kolleginnen und Kollegen auch ber direkte Arbeitsbereiche hinaus.
Gehalt
Ziel unserer Personalstrategie ist es eine leistungsgerechte und faire Vergtung sicherzustellen. Erfolgsabhngige Bonuszahlung betriebliche Altersvorsorge und diverse Vergnstigungen stellen attraktive Zusatzleistungen dar.
Rabatte
Egal ob mit Mitarbeiterkonditionen fr Versicherungs- und Finanzprodukte oder Corporate Benefits unsere Kolleginnen und Kollegen profitieren von einer Vielzahl an Rabattmglichkeiten und Zuschssen.
Personal contact
QuestionsGet in touch with our Career-Team per phone:
49 (0)221/
We are looking forward to your application.
We offer
- Exciting and varied topics
- Working in an open and friendly international team
- Flexible working hours
- Possibility to work in the office and mobile
- Development opportunities in a globally operating group
- Performance-related pay
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Employment Type
Full-Time
