Customer Success Manager Mid Market

Why Youre Important to Us:

Wunderkind is looking for a selfstarting and dynamic Customer Success Manager to drive customer happiness with a focus on client management and efficiency. The Customer Success Manager role in our Mid Market segment involves a consultative and holistic approach to both digital marketing and client management owning the customer lifecycle through strategy to renewal. This includes effectively delegating and working with service teams to clearly communicate needs ensuring streamlined operations and optimal customer service delivery.

Day In The Life:

• Own the relationship and ultimate success of Wunderkinds MidMarket customers including strategy development renewal and upsell
• Partner with service team members to delegate work and deliver excellent client outcomes
• Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customers business strategy and measurements for success.
• Communicate and continuously reinforce how Wunderkind drives revenue what our competitive advantage is and why it is worth the investment through regular virtual touch points and occasional inperson meetings
• Serve as customer advocate internally while effectively collaborating with internal crossfunctional teams including product management sales engineering and design

You Will Stand Out With:

• 2 years experience in customer success account management or consulting
• Demonstrated track record working in a rigorous resultsdriven role that directly impacted the growth of a business
• Excellent communication skills and EQ; you enjoy building relationships overcoming push back and engaging in high touch client interaction while setting appropriate expectations with clients
• Detailoriented with the ability to project manage set priorities and stay organized when managing multiple client relationships
• Ability to collaborate with partner teams on client requests and service projects on behalf of managed clients

Bonus Points if You Have:

• Entrepreneurial spirit with with a healthy dose of humility
• Demonstrated success in fastpaced and demanding environments; you have a strong bias towards action and accountability
• Experience working on campaigns with one or more email service provider (ESP) or text message marketing

On the fence Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates and dont want it to get in the way of meeting you!

Learn More About Our Company Culture and 5 Core Values:

DRIVE UNDENIABLE PERFORMANCE:

• Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
• Digital businesses use Wunderkind to remember who users are better than ever before allowing them to deliver highperforming onetoone messages on websites through emails and texts and in ads at a scale thats not otherwise possible

COME HUNGRY:

• Driving $1.2 billion dollars annually in revenue for top eComm brands including Hugo Boss Gucci Lenovo Cole Haan HelloFresh and more
• Incredible growth and development opportunities for top performing employees whether it be a leadership track or building out your own unique specialities

CARRY EACH OTHER:

• Unwavering commitment to culture community office events and DEI initiatives
• Fully stocked snacks beverages and inoffice weekly catered lunch
• Exceptional management training programs and internal opportunities for 1:1 coaching

BOUNCE BACK:

• Company support and flexibility through all professional and personal development
• Generous PTO package National Holiday closures Summer Fridays Parental Leave and more!

RESPECT PEOPLE PRIVACY IDEAS:

• Proud to be an equal opportunity and safe workplace
• Strongly committed to equal employment opportunities for all races colors ancestries national origins marital statuses age citizenship disabilities genders or gender identities or Veteran status

The base salary range for this role is $60000$92000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set depth of experience applicable certifications and geographic work location. This may vary depending on living location and market rate.

Required Experience:

Manager