Customer Success Manager - Regulatory US
Customer Success Manager - Regulatory US
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 75000 - 195000
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
Veeva Systems is a missiondriven organization and pioneer in industry cloud helping life sciences companies bring therapies to patients faster. As one of the fastestgrowing SaaS companies in history we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing Customer Success Employee Success and Speed. Were not just any public company we made history in 2021 by becoming apublic benefit corporation(PBC) legally bound to balancing the interests of customers employees society and investors.
The Role
As a Customer Success Manager you will be responsible for ensuring our customers success with Veevas regulatory products and services. You will serve as the liaison between Veeva and key customer stakeholders fostering collaboration triaging escalations and highlighting value through proactive engagement.
This is a great opportunity for someone who is passionate about working with customers developing relationships and working crossfunctionally to improve the overall customer experience.
What Youll Do
- Support 46 large global customers postimplementation with Veeva Vault applications
- Own the relationship with your customers application owners to understand their strategic objectives and challenges
- Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
- Lead meetings with customers to demonstrate success and identify additional value opportunities
- Provide strategic guidance to optimize consumption of Veeva product releases and customers roadmap
- Facilitate crosscustomer connections for collaboration opportunities and industry learning
Requirements
- 7 years working in life sciences software or consulting
- Based in North America (East Coast)
- Experience working with large global pharmaceutical companies
- Customerfacing consulting experience
- Managed relationships with executive stakeholders
- Ability to travel up to 25
Nice to Have
- Experience in regulatory within a life sciences company
- SaaS/cloud experience in the management of regulatory systems
- Life science computer science or related business degree
Perks & Benefits
- Medical dental vision and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1 charitable giving program
Compensation
- Base pay: $75000 $195000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications experience and expected contributions. This position may also be eligible for other types of compensation in addition to base salary such as variable bonus and/or stock bonus.
#LIRemoteUS
Veevas headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity or expression religion national origin or ancestry age disability marital status pregnancy protected veteran status protected genetic information political affiliation or any other characteristics protected by local laws regulations or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process please contact us at.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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