Intake Manager
Intake Manager
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
The Intake Manager is responsible for managing a team of Intake Specialists and Supervisors handling incoming authorizations from Area Agencies on Aging Managed Care Organizations and Health Plans for home delivered meals.
Position Responsibilities may include but not limited to
- Manage a team of approximately 100 Intake Specialists and 58 supervisors handling incoming authorizations and calls from Area Agencies on Aging Managed Care Organizations and Health Plans for home delivered meals
- Track and document employee performance both formally and informally
- Complete employee performance reviews
- Create and distribute reports as needed or as requested by senior leadership
- Train motivate develop and coach employees to drive case manager satisfaction accuracy efficiency and performance
- Determine training requirements for new hires and additional performancebased training for existing Intake Specialists as needed
- Answer questions from Intake Specialists and handle customer escalations
- Manage productivity based on department metrics to ensure workloads are being handled in an efficient and productive manner
- Manage Intake Specialist work schedules based on workload volume and needs
- Administer access to provider portals as needed for necessary personnel
- Formulate and implement rapid change and process improvements
- Work crossfunctionally to support customer care sales and revenue cycle initiatives
Required Skills and Experience
- Bachelors degree
- 5 years workrelated supervisory or management experience in a healthcare related field such as patient registration or patient access
- Previous experience with prior authorization process working with both payers and providers
- Strong problem solving and analytical skills
- Excellent verbal and written communication skills
- Ability to manage multiple priorities demonstrated flexibility and ability to adapt and implement change in a timely and effective manner
- Proficient in Microsoft Office especially Outlook Word and Excel
- Strong relationship building skills with payers and external/internal customers
- Excellent attention to detail to avoid administrative errors
Preferred Skills and Experience
- Some postgraduate work
- Experience with eligibility inquiry software such as electronic 270 files and/or secure payer web portals
- NAHAM or AAHAM certification
Physical Requirements
- Repetitive motions that include the wrists hands and/or fingers
- Sedentary work that primarily involves sitting remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision depth perception and the ability to adjust focus
Company Overview
Moms Meals is a homedelivered meal service providing fully prepared refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors patients recovering postdischarge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the wellbeing of others and have a strong sense of community Moms Meals could be the place for you! We are a family operated business looking for fun compassionate and friendly people who want to make a difference in the lives of others.
EEO
Moms Meals complies with all applicable federal and state nondiscrimination laws. All qualified applicants shall receive consideration for employment without regards to race religion national origin ancestry color gender age disability sexual orientation or military status.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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