Customer Success Lead
Customer Success Lead
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Salary Not Disclosed
1 Vacancy
Job Description
1 About Complete
Complete helps candidates employees and teams navigate the opaqueness of compensation. Weve done this by reimagining the offer letter experience (replacing those boring PDFs internal rewards tools and the compensation planning platforms themselves. Today we work with dozens of companies including growthstage companies like Convex and TrueNorth as well as established companies like Vercel and DataStax. Weve evaluated over 5000 salaries and employee records to help our customers retain their top talent as well as hold their teams accountable to their own best practices.
We are looking for creative thoughtful and passionate team members to support our mission of making compensation more transparent. We partner with incredible advisors to invest in our individual growth as well.
About the Role
Were looking for a creative customerfocused Customer Success Manager who is passionate about building lasting relationships and driving customer value. As a vital part of our team youll collaborate with customers to maximize their success using Completes compensation tools ensuring they achieve their goals and see measurable outcomes.
Responsibilities
Build and maintain strong relationships with midmarket customers <1000 employees) serving as their trusted advisor for all things compensation.
Actively onboard new customers ensuring they have a seamless experience setting up and using Complete.
Drive customer engagement through regular checkins product trainings and best practices tailored to their needs.
Collaborate with customers to develop strategies that improve employee retention and optimize compensation practices.
Serve as the voice of the customer by providing feedback to product and engineering teams to refine and expand our offerings.
Create and contribute to educational resources such as webinars guides and case studies to empower customers and build community.
Identify upsell and expansion opportunities by understanding customer pain points and aligning them with Completes solutions.
Partner with sales and marketing to share insights and support campaigns especially through LinkedIn and community initiatives.
Qualifications
Passionate about helping customers succeed and thrive in fastpaced dynamic environments.
Proven track record in a customerfacing role such as Customer Success Account Management or a similar position.
3 years of experience in the tech industry preferably at a startup.
Exceptional communication and organizational skills with a proactive problemsolving mindset.
Strong ability to manage competing priorities while staying metricsdriven and goalfocused.
Adept at navigating ambiguity and building scalable processes that ensure customer satisfaction.
Bonus: Experience helping customers adopt new tools or processes.
Bonus: Entrepreneurial mindset and willingness to take ownership to help the team succeed.
Bonus: Feedback from previous colleagues such as They went above and beyond to make sure our needs were met.
About the Interview Process
Our process is designed to be efficient and mutually insightful:
15 min Intro call with CEO Rani Mavram.
30 min Takehome assignment.
60 min Onsite interview (product values and rolespecific discussions).
For remote candidates we may include an additional culture/fit call on an asneeded basis.
Technology Stack
While this is not a technical role youll work closely with our engineering and product teams to ensure customer needs are met. Familiarity with tools like Excel Linear Notion and Slack for communication and project management is a plus.
Join us at Complete and help us make compensation transparency a reality for companies and their employees!
Employment Type
Full-Time
