Client Success Manager
Client Success Manager
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Job Description
MediaAlpha is growing in the Agent Lead Marketplace where insurance agents can acquire consumer leads through our transparent and efficient platform. To help maintain and grow our agent lead business we are looking for a Client Success Manager. Reporting to the Director of Client Success you will be responsible for maintaining and growing your own book of business.
Objectives of this Role
- Represent MediaAlphas agent team starting with a comprehensive understanding of our target agents and our lead platform
- Maintain and grow a book of business
- Be an extension of your agents teams by taking on the role of a trusted consultant
- Consistently look for ways to improve the MediaAlpha for Agents experience by soliciting constructive feedback and clearly communicating actionable items and ideas to internal teams
- Help grow the MediaAlpha agent business by increasing spend and soliciting referrals from existing agents
Key Responsibilities
- Set up new agent accounts and integrations.
- Onboard new agents within 24 hours of assignment.
- Conduct regular oneonone consultations with assigned agents offering tailored recommendations to help grow their business.
- Optimize and expand accounts to meet quarterly growth targets.
- Monitor agent lead return rates and account balances.
- Maintain and update Salesforce reports and dashboards.
- Analyze MediaAlpha platform data to identify optimization opportunities.
- Collaborate with crossfunctional teams including Marketing Product and Sales to drive improvements and innovations in the agent business.
Required Qualifications & Skills
- Bachelors degree required.
- 23 years of Client Success experience preferred.
- Strong relationshipbuilding skills and a clientfocused mindset.
- Proficiency in technology tools such as Salesforce Outreach Slack and Google Workspace.
- Receptive to feedback and eager to learn and improve.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Collaborative spiritwilling to support colleagues and celebrate team successes.
- Goaloriented with a strategic mindset contributing to both individual and team success.
Compensation & Benefits
- Annual bonus program and participation in our Restricted Stock Unit program
- 100 Employerpaid health dental and vision insurance for you your dependents and spouse or registered domestic partner
- 100 Employer paid long term disability and life insurance
- 401(k) retirement plan with matching contributions to help you plan for your future
- Open Paid Time Off policy with a birthday day off and 11 holidays
- Professional development reimbursement along with a subscription to Masterclass
- Cell Phone Wellness and Internet expense reimbursement along with a subscription to the Calm App
- 100 fully paid parental leave for team members up to 22 weeks for the primary caregiver and 12 weeks for the secondary caregiver
- Dogfriendly offices (LA and AZ) along with a $300 pet adoption reimbursement
Diversity Equity and Inclusion
MediaAlpha is committed to fostering cultivating and maintaining a culture of diversity equity and inclusion. Our philosophy and actions are built on the premise that as an employer and citizens of our communities we can create opportunities for lasting change.
Fair Chance
MediaAlpha will consider qualified applicants including those with criminal histories in a manner consistent with state and local Fair Chance laws. We are also committed to providing reasonable accommodations for qualified applicants with disabilities and disabled veterans in our application process. If you need assistance or an accommodation due to a disability please contact us at or.
Required Experience:
Manager
Employment Type
Full Time
