We are seeking a seasoned Manager of Inside Sales with technology B2B sales experience and MSP experience preferred to lead develop and transform our Account Management (AM) team. Reporting directly to the Chief Revenue Officer you will drive strategic initiatives that fuel revenue growth through renewals cross selling and churn reduction. You will lead a team of Five 59 Account Managers ranging from longtenured legacy professionals to recent hires and instill a culture of proactive client engagement and accountability. If you re a true leader who can think strategically while diving into the trenches to coach and support your team we want to hear from you.
What You ll Do
- Strategic Leadership & :
- Work with the team to uncover opportunities in new and existing clients.
- Focus the team on business development skills to grow the business
- Develop and implement a comprehensive strategy to drive renewals and cross selling across the team.
- Lead regular pipeline review meetings to ensure the team s outreach consistently meets business objectives.
- Team Development & Management:
- Mentor train and hire talent to build an Account Management team with strong MSP sales capabilities.
- Transition the team from a reactive spreadsheetbased approach to a proactive Connectwise driven methodology.
- Operational Excellence:
- Oversee the integration of data from multiple systems into ConnectWise as part of a longterm roadmap.
- Utilize your deep understanding of ConnectWise and data management to optimize client records track renewals and identify new revenue opportunities.
- Ensure best practices in client relationship management and upselling/cross selling are consistently applied across the team.
- HandsOn Leadership:
- Join AMs on client calls when needed whether closing a challenging deal or addressing client issues to drive results.
- Serve as the customer advocate ensuring every interaction aligns with our commitment to an exceptional client experience.
Requirements :
What We re Looking For
- Proven Leadership in a Technology firm: This is someone with extensive technology sales experience in account management and leadership ideally but not limited to an MSP environment. This individual should also have a demonstrated track record of successfully leading teams and driving sales.
- Strategic & Tactical Expertise: A history of developing and executing strategies that deliver revenue growth through renewals cross selling and customer transition reduction.
- ConnectWise & Data Savvy: Ideally but not limited to being proficient in ConnectWise if not another mainstream CRM with the ability to manage and analyze large datasets effectively.
- Transformational Leadership: Experience transitioning teams from legacy processes to modern datadriven systems.
- HandsOn Coaching: A leader who is comfortable both strategizing at a high level and working sidebyside with team members during client interactions or deal closures.
- In Office Based: Must be located in New York Metro Area preferably close to northern NJ.
- Excellent Communicator: Strong interpersonal organizational and communication skills to effectively manage internal teams and external client relationships.
Qualifications:
- Bachelors Degree: Engineering Computer Sciences Business or Communications
- Minimum 23 years carrying an individual quota and 23 years managing a team.
- Comprehensive understanding of consulting services
- Experience selling into the small business sector
- Desire to have fun while winning
- Focused problem solving skills.
Remote Work :
Yes
Employment Type :
Fulltime