Crisis Continuity Advisor
Crisis Continuity Advisor
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Job Description
See yourself at Twilio
Join the team as our next Crisis and Continuity Advisor.
Who we are
At Twilio were shaping the future of communications all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
About the job
This position is needed to support the development implementation and management of the crisis management function at Twilio. This position reporting to the Director Operational Resilience will work closely with crossfunctional teams to ensure that our operations can respond and recover from disruptive events while minimizing the impact on critical business processes.
Our team interacts with every employee to support our goal of protecting all of the people places and things that make up Twilio. Not your standard physical security function the Twilio Corporate Security objective to provide a safe healthy and secure environment is achieved through customer engagement and trust. If you are a strategic thinker with a passion for operational resilience and the ability to lead and drive change come join us and play a crucial role in ensuring the resilience and continuity of our operations.
Responsibilities
In this role youll:
- Support the development and and implementation of a crisis management framework to support operational resilience framework to identify assess and manage risks that could potentially disrupt business operations.
- Collaborate with business units to assess their operational resilience requirements and define strategies to enhance resilience.
- Lead the design and support the implementation of business continuity plans disaster recovery procedures and crisis management protocols.
- Establish metrics to measure and monitor the effectiveness of operational resilience initiatives.
- Develop and deliver crisis management tabletops notification testing simulations and drills to evaluate the effectiveness of operational crisis management plans and procedures.
- Collaborate with internal and external stakeholders to ensure a coordinated and effective response to disruptive events.
- Prepare and present reports on operational crisis management initiatives progress and share results with stakeholders.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply. If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 5 years in the private sector or 3 years in the public sector with 2 years in the private sector proven experience in crisis management and business continuity.
- Strong knowledge of operational risk frameworks regulatory requirements and industry standards.
- Demonstrated experience in leading in a crisis.
- Excellent written and verbal communication skills.
- Excellent analytical and problemsolving skills with the ability to assess complex situations and develop effective solutions.
- Exceptional communication and interpersonal skills with the ability to influence and engage stakeholders at all levels.
Desired:
- Bachelors degree in business administration risk management or a related field.
- Certified Business Continuity Professional (CBCP)
- Proficiency with Fusion Risk Management
Location
This role will be remote and located in British Columbia Alberta or Ontario.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role you may be required to travel occasionally to participate in project or team inperson meetings.
What We Offer
There are many benefits to working at Twilio including in addition to competitive pay things like generous timeoff ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.
Twilio thinks big. Do you
We like to solve problems take initiative pitch in when needed and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic. Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now!
If this role isnt what youre looking forplease consider other open positions.
The estimated pay ranges for this role are as follows:
- Based in British Columbia: $129000 $163000 CAD
The successful candidates starting salary will be determined based on permissible nondiscriminatory factors such as skills experience and geographic location within the state.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally Twilio participates in the EVerify program in certain locations as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability please contact us at .
Required Experience:
Unclear Seniority
Employment Type
Advisor
