Office Associate II

Maine Revenue Services

Operations Processing

Office Associate II

Opening Date: February 28 2025

Closing Date: March 14 2025

Job Class Code: 6542
Grade: 13
Salary: $17.30 $24.91/Hourly
Position Number:

Join the team at Maine Revenue Services where we provide excellent service to the taxpayers of Maine.

This position provides administrative support performing complex varied office tasks requiring the operation of technical office equipment. Responsibilities require using independent judgment initiative and discretion to make decisions on various matters in accordance with departmental policies and procedures including mail processing and research. Necessary skills consist of effective communication attention to detail accuracy organization and prioritization. This position requires adaptability due to the crossfunctional aspects of the job.

REPRESENTATIVE TASKS:

• Retrieve sort prepare and distribute reports and notices by 10:00 am and prepare outgoing mail for pick up by 1:30 pm. Requires the ability to lift up to 25 lbs.
• Sort slice and prepare incoming mail.
• Accurately extract mail and batch tax documents correspondence and checks for scanning.
• Organize distribute and monitor incoming mail to ensure that daily processing goals are met.
• Correct distorted or missing barcodes on documents that cannot be processed.
• Operate highspeed scanning equipment identifying reporting and correcting errors.
• Research and process monies received that require manual allocation or are received without required supporting documentation.
• Accurately key data for various tax returns and other documents in assigned queues.
• Collect and process cash received inoffice.
• Sort and batch Incoming Priority Mail the same day it is received by 11:00 am for morning deliveries; 3:00 pm for afternoon deliveries.
• Process and verify outgoing Certified Mail within the Service Level Agreement (SLA).
• Research and process returned Certified Mail within the SLA.
• Research and process returned First Class mail within SLA.
• Research and process General Correspondence Cases within the SLA.
• Assist with purging and shredding of processed documents as directed.
• Assist incrosstraining state and contract staff in proper OPC procedures.
• Maintain and accurately record daily individual and assigned task related statistics by 4:30 PM daily.

MINIMUM QUALIFICATIONS

Training education or experience in office and administrative support work that demonstrates 1 competency in applying a solid knowledge of modern office practices to perform complex varied office support tasks and 2 the ability to use independent decisionmaking on the appropriate processes to follow information to process and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of: Office Assistant I Office Assistant II and Office Associate I.

In order for us to properly determine if you meet the minimum qualifications for any posting you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not fulltime employment should be identified as such.

All job candidates applying for Maine Revenue Services positions will be subject to a tax clearance check. To be selected for a position all returns must be filed and tax liabilities must be paid in full. The results of the tax clearance check will be documented as part of the selection process.

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• WorkLife Fit Rest is essential. Take time for yourself using 13 paid holidays 12 days of sick leave and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service and overtimeexempt employees receive personal leave.
• Health Insurance Coverage The State of Maine pays 8595 of employeeonly premiums $11196.96 $12514.32 annual value) depending on salary. Use this chart to find the premium costs for you and your family including the percentage of dependent coverage paid by the State.
• Dental Insurance The State of Maine pays 100 of employeeonly dental premiums $387.92 annual value).
• Retirement Plan The State contributes the equivalent of 13.29 of the employees pay towards the Maine Public Employees Retirement System (MainePERS).

State employees are eligible for anextensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated foranything less than fulltime.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your lived experience and passion set you apart.