Zendesk Administrator
Zendesk Administrator
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
Why should I Apply:
At Sonar were a group of brilliant motivated and driven professionals working hard to help organizations build responsible secure highquality code quickly and systematically. We build solutions that dont just solve symptoms of problems we fix problems at the source source code to be specific.
We have a dynamic culture with employees worldwide and hub offices in the USA Switzerland the UK Singapore and Germany. We believe team members should have the opportunity to come to work every day work on a product they are proud of love what they do and feel energized by their peers. With our roots deep in the open source community were all about the mission: provide solutions that deliver Clean Code.
The impact you will have
The Business Technology team is a group of passionate engineers and product professionals dedicated to delivering seamless internal solutions that empower teams to do their best work. Our mission is to streamline internal processes reduce friction and maximize the value of our technology ecosystemincluding Zendeskso teams can operate with efficiency and scale effortlessly. As part of our commitment to scalability resilience and performance we aim to optimize and expand our Business Technology landscape. This includes managing and enhancing our internal applicationsincluding Zendeskdeveloping new integrations and ensuring seamless interoperability between critical systems. By doing so we support the companys rapid growth and enable teams to work more effectively.
On a daily basis you will
- Own and optimize the Zendesk platform ensuring seamless performance and alignment with business needs.
- Serve as the primary point of contact for all Zendeskrelated stakeholders including Customer Support IT and Business Technology teams.
- Customize and maintain Zendesk settings including triggers automations workflows and integrations with CRM and communication tools.
- Conduct regular audits to assess platform efficiency identify improvement areas and lead implementation projects.
- Develop and manage a comprehensive knowledge base within Zendesk for both internal and external users.
- Analyze Zendesk performance metrics generate insightful reports and recommend datadriven improvements to enhance customer support efficiency.
- Lead internal training sessions to ensure stakeholders maximize Zendesks capabilities and adhere to best practices.
- Collaborate with IT and Customer Support teams to troubleshoot issues enhance user experience and drive continuous improvements.
- Stay up to date with Zendesk updates new features and industry best practices to continuously enhance our platform.
The technical skills you will demonstrate
- Proven experience as a Zendesk Administrator with expertise in configuring and customizing Zendesk settings and workflows.
- Strong technical proficiency in software integrations mainly using APIs webhooks and CRM systems.
- Ability to troubleshoot and resolve complex technical issues related to Zendesk and integrated systems.
- Experience managing Zendesk security user permissions and compliance settings.
- Strong data analysis skills with experience leveraging Zendesk metrics to drive operational improvements.
- Proactive in identifying workflow inefficiencies and implementing solutions to enhance platform performance.
- Ability to conduct thorough requirements analysis and translate business needs into technical solutions.
The soft skills you will demonstrate
- Exceptional stakeholder management skills with the ability to work across teams (IT Customer Support Business Technology).
- Experience in training and coaching internal teams to maximize Zendesks capabilities.
- Highly autonomous with a pragmatic cando attitude and a focus on .
- Comfortable with change and complexity demonstrating adaptability in a fastpaced environment.
- Strong project ownership mindsetcapable of leading initiatives from conception to completion.
- Zendesk Certificates are a plus (e.g. Zendesk Support Administrator Expert Exam)
- Valuing done over perfect.
Why you will love it here:
Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!. We believe that the best idea wins and everyone has a voice.
We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laidback while still being passionate leaders in our domains. Our 550 SonarSourcers from 33 different nationalities can relate!
We embrace worklife balance. It is important to maintain a healthy worklife balance. This is why we have a flexible work policy that includes remote and inoffice hybrid work (minimum three days a week in the office Monday/Tuesday/Thursday).
We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an everchanging industry new skills are a must and were happy to help our team acquire them.
We prioritize Diversity Equity and Inclusion:
At Sonar we are a global workforce and recognize the value of different backgrounds and global cultures.
We are committed to creating a diverse work environment and are proud to be an equalopportunity employer. All qualified applicants will be considered for employment without regard to race colour religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.
Please note that applications submitted through agencies or thirdparty recruiters will not be considered.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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