Social Media Moderator

Job Description

• The Social Media Moderator will be responsible for Post on Social Media, replies, and customer support. This individual will work closely with Sales Team, Vendor Partners, and Shipping Services Suppliers to support smooth and efficient operations.

Duties & Responsibilities

• Moderation of Social Media platforms
• Product Management
• Manage e-commerce order processing and inventory fulfillment.
• Provide exceptional customer service via phone and email, including taking orders, troubleshooting web problems, and resolving customer concerns.
• Interact routinely (telephone and email) with Customers, the Sales Team, Vendors, and Warehouses.
• Analyze data to monitor performance and plan improvements and demand.
• Process Return Merchandise Authorizations.
• Assist in website updates.

Job Requirements

• Should have at least 3 years of experience in order fulfillment, eCommerce, and sales.
• Experience with order management and shipping software a plus.
• High proficiency in computer and internet use including Microsoft Office.
• A professional who is results-driven, a self-starter, customer-focused and resilient.
• Must be a team player and able to work with others.