Recruitment Supervisor - Call Center

Job Description

• Support Accounts and give recruitment advice to management, supervisors and employees
• Train and advise Hiring Managers on interviewing techniques and assessment methods
• Monitor the use of APT and ensure the recruitment cycle is being followed by the team
• Assign SRs to different recruitment team members when needed and support with coaching on the most effective sourcing technique
• Monitor and coach on the filing system
• Design job descriptions after performing the needed job analysis
• Attend job fairs and recruitment events
• Support with identifying future hiring needs and proactively prepare sourcing plans
• Ensure meeting all SLAs of open vacancies according to the defined process
• Manage the performance of the team, develop and coach team members when they are carrying out their day to day duties
• Recognize and reward the contribution of team members in a timely manner so they are motivated and encouraged towards continual quality hiring and selection
• Deal with underperformance cases in a professional, consistent and timely manner, seeking advice as necessary
• Conduct regular 1:1s, daily checkpoints and bi-weekly Audits
• Ensure fair utilization of team’s effort & the workloads of the team, motivating them to ensure that all KPI’s are met
• Communicate effectively with the team ensuring that all messages and information are being communicated consistently & ensures communication gaps and conflicts with relevant stakeholders
• Ensure a high standard of code and leadership by being a role model and setting an example for others to follow
• Be able to report on team’s deliverables and KPIs and hold oneself accountable on them
• Be able to deliver the following reports on timely manner: Sources ROI – Source utilization – Team’s utilization, and other related recruitment reports that may be assigned
• Provide individual coaching & training to team members where appropriate.
• Reach targets in respect of quality
• Foster a culture of continuous improvement in the team

Job Requirements

• Minimum 4 years of experience in Talent Acquisition Field
• Call Centre background is preferred
• HR Diploma or equivalent is preferable
• Proficiency in English or French languages (C1-C2)
• Excellent people management skills
• Excellent communication and customer service skills
• Team player
• Ability to prioritise and multitask the daily activities
• Ability to work under pressure and within a changing environment
• Ability to write reports, business correspondence and procedure manuals