Community Manager

Job Description

• Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the legal and community team where required.
• Manage the banned user process, and track and remove previously banned users.
• Maintain the moderation guidelines and ensure they are up to date.
• Service community admin accounts, processing emails and complaints, escalating when necessary.
• Moderate communities located in social networking sites including Facebook, twitter, and other similar social media platforms, adapting methodology where appropriate.
• Produce reports on relevant moderation statistics, issues and outcomes.
• Regularly feedback insights gained from community moderation into the social media team.
• Monitor all industry and company information and news to anticipate potential issues.

Job Requirements

• Proven experience as community manager.
• Bachelor’s degree in business, communication, media, public relations, or any other related field.
• 1-3 years of proven work experience in community management.
• Previous experience in Saudi Arabia market is preferred.