Banking Customer Service Executive (Fresh Graduates & Experienced)

Job Requirements

Requirements

• Fluent English is a Must
• Bachelor’s degree
  Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
• Takes pride in delivering what is promised in line with the customer and service expectations taking Ownership and helping to drive first contact resolution
• Ability to work in a high-volume, fast paced changing environment is required
• Proficiency with personal computers and basic software packages and specialized application
• Excellent communication skills and is polite and friendly at all times
• Equipped to deal with customer conversations by displaying patience and empathy
• Ability to follow process and procedures to mitigate risk/errors
• Must be competent to handle a set of core skills required for the role which include first direct core banking inquiries
• Resilience in role will support the role holders in working in a busy work environment irrelevant of location.
• Regular changes to procedures and advances in technology will regularly impact the role holder. Therefore, pro-activeness and ability to embrace change will ensure success
• A passion for continued learning will also support the role holder in their ability to gain stronger and better skills and capabilities.
• Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.