Embedded Escalation ....
Embedded Escalation Engineer
Posted on :
24-04-2024
Employer Active
1 Vacancy
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Job Description
• Handle highly complex, political, financial, executive level cases - as business demands
• Key collaboration point for advanced troubleshooting to unblock issues - including the use of code-level techniques
• Manage engagement with Product Engineering for Support-raised escalations
• Work alongside Serviceability and engineering teams as trusted advisor to improve incident resolution or service deficiency
• Drive process, tool, service delivery and solution improvements that enable effective troubleshooting and remediation (incl. Diagnostics)
• Lead engineering investigations to bring quicker issue resolution to support incidents impacting our customers and improve customer experience.
Employment Type
Full Time
Department / Functional Area
Key Skills
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