Customer Service- Shopstacc
Customer Service- Shopstacc
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1-3years
1 - 5
1 Vacancy
Job Description
Customer Support: Respond to customer inquiries via phone email live chat and social media platforms ensuring prompt and professional service.
Product Inquiries: Assist customers with productrelated questions provide detailed information about specifications availability and pricing.
Order Management: Assist with order tracking returns exchanges cancellations and issue resolution related to deliveries.
Issue Resolution: Handle customer complaints and issues with a positive attitude working to resolve concerns in a timely manner.
Customer Satisfaction: Ensure all customers interactions are handled with care accuracy and professionalism aiming for customer satisfaction and loyalty.
Order Processing Support: Assist with order processing including confirming payment handling product shipping and logistics concerns and ensuring accurate order fulfillment.
Product Feedback: Gather customer feedback and provide insights to the management team to improve the overall customer experience and product offerings.
Requirements
Minimum 1 year of experience in a call centre environment
Good communication skills with fluency in English
Experience servicing a Domestic customer base
Airline Travel and Resorts experience required
Should be able to read fare Rules & Penalty.
Able to learn new process quickly and adaptable to change
Comfortable making outbound and taking inbound calls
1. Quality Monitoring and Evaluation: Conduct thorough evaluations of customer interactions to assess quality standards, compliance, and customer satisfaction levels. Identify areas for improvement and provide actionable feedback to agents and management. 2. Performance Analysis and Reporting: Analyse performance metrics to identify trends and opportunities for enhancement. Generate reports to track performance and quality outcomes, providing insights for decision-making. 3. Process Improvement and Compliance: Collaborate with stakeholders to identify process inefficiencies and implement improvements. Ensure adherence to regulatory requirements, company policies, and industry standards. 4. Product Training Delivery: Develop and deliver comprehensive product training programs to customer service representatives. Covering features, benefits, updates, and troubleshooting procedures related to travel products and services.
Education
Graduate
Employment Type
Full Time
