Senior SpecialistManager Sales and Account Management Q-Commerce
Senior SpecialistManager Sales and Account Management Q-Commerce
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Job Description
We are looking for a dynamic Senior Specialist/Manager Sales and Account Management (QCommerce) to drive revenue growth manage client relationships and ensure our highvalue partner satisfaction. This role involves a mix of account management and new business development requiring strategic thinking strong sales acumen and excellent relationshipbuilding skills.
Success in this role demands a growth and commercial mindset where you proactively seek every opportunity to expand and maximize account potential. You will be expected to identify untapped revenue streams explore upsell and crosssell opportunities and drive longterm value for both the client and the business.
Who are our Quick Commerce partners
Grocery partners convenience store partners health & wellness partners etc.
Responsibilities
Commercial
Develop strategic business partnerships with existing grocery partners to be in line with company direction and partner strategy to deliver business objectives
Serve as the primary point of contact for our grocery key accounts building and maintaining strong relationships by understanding the business goals
Develop customized solutions handle client issues ensuring prompt resolution to maintain positive relationships.
Indepth analysis of commercial operational performance metrics to optimize performance and drive revenue growth
Work closely with internal teams (marketing product customer support) to align sales efforts with business objectives.
Acquire assigned key partners ensuring successful onboarding and longterm collaboration.
Operations
Work closely with internal teams on daily operations logistics BAU promotions and partnered marketing campaign .
Manage daily partner operations including monitoring offline rates fail rates and outofstock rates ensuring operational excellence to maximize customer satisfaction.
Qualifications :
At least 3 years of experience in a clientfacing and salesbased relationship management role
Fluent in verbal and written communication in both Thai and English.
Proven track record of Account Management or B2B sales experience preferably in any of the following areas: ecommerce FMCG or media & advertising.
Excellent communication skills must have a consultative sales approach and be a strong persuader and influencer
Strong relationship builder has a positive attitude and is a team player
Highly driven is selfmotivated target oriented resilient and tenacious
Customer focused enjoys working autonomously hits the ground running and demonstrates a willingness to learn
Strong analytical skills makes well judged decisions good numeracy pays strong attention to detail is a strong problem solver demonstrates good commercial awareness and thinks outside the box to generate new ideas
Additional Information :
A dynamic and challenging working environment with a steep learning curve
Responsibility from day one in the leading food delivery company in the world
Periodic fun engaging company events & team activities
A company committed to developing you personally and professionally
A vibrant and international team with diverse backgrounds from all over the world
A culture that empowers you to take full ownership of your work and career
Competitive salary
Hybrid working model
Our parent company Delivery Hero is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40 markets in the world with 18000 employees and approximately 500000 restaurant partners.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
