Patient Service Centre Surgical Bookings and Reception Team Leader
Patient Service Centre Surgical Bookings and Reception Team Leader
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Salary Not Disclosed
1 Vacancy
Job Description
In this fulltime role in East Melbourne you will work alongside the Patient Services Manager and the Leadership Team to ensure the Patient Services team provides a streamlined and efficient approach to elective and emergency admissions. This covers all aspect of the patients journey prior to admission including theatre bookings clerical preadmissions health fund eligibility checks and the admission of the patient.
As a Surgical Bookings and Reception Team Leader youd lead a team responsible for coordinating and managing surgical patient bookings and reception/switchboard and ensuring smooth operations and highquality patient care.
The role will also involve responding promptly to enquiries and requests handling patient accounts as well as general administrative duties including data entry. The Patient Services Centre is open 7 days a week from 0600hrs to 2100hrs.
You will make an impact by:
- A strong customer focus to ensure a positive patient experience from booking to admission.
- Coaching and developing employees in the many aspects of Patient Services.
- Creating a positive team culture through newstarter orientation recruitment activity team leadership and roster management
- Manage team workload and ensure efficient operations
- Having excellent communication skills
- Exceptional attention to detail
- An ability to cope under pressure and make informed decisions according to hospital needs
To be successful in this role...
Your welldeveloped administration customer service and people skills see you adjust quickly and work effectively as part of any team that you join. Excellent with your time management and organisation skills you can prioritise effectively to manage multiple requirements. You have a collaborative leadership style and can bring out the potential in your team.
You will have:
- Demonstrated success in team leadership and communication skills
- Experience in surgical bookings and patient care
- Experience with or knowledge of health fund checks and requirements
- Ability to work in a fastpaced environment
- Excellent organisational and problemsolving skills
- Experience in IPM/CRM or similar health systems software will be advantageous
Position Description Inherent Requirements
We will review applications as we receive them.
About Freemasons
Located in East Melbourne close to public transport and the CBD Epworth Freemasons provides a range of worldclass health services. As one of Victorias leading maternity hospitals Epworth Freemasons specialises in womens and mens health services including breast and gynaecological surgery endoscopy and urology. Epworth Freemasons also offers comprehensive cancer care and a full range of surgical services including robotic assisted surgery orthopaedics and ICU care.
Epworth Freemasons has recently upgraded and expanded its operating theatres and admissions facilities along with major refurbishments of patient rooms and building infrastructure.
Additional Information :
Its the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this you will have access to:
- Epworths enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15900 pretax annually leading to greater take home pay
- The largest educational scholarship program of its kind in Australia
- Ability to purchase up to four additional weeks of leave
- Reduced cost of health services for you and your family at Epworth
Enquire/ Apply
Sound interesting To apply click the Im Interested button to attach your CV and cover letter and complete the application form.
For more information refer to the attached position description or contact or phone 0.
Please Note: Applications will be reviewed as they are received and the position may be filled before the application closing date.
It is a condition of employment with Epworth HealthCare subject to reasonable exemptions that you have had COVID19 vaccinations including where recommended by public health authorities and booster vaccinations.
As a child safe organisation all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and hold a valid employee Working with Children Check (provided by you).
At Epworth we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all across race ability ethnicity gender age sexuality cultures and beliefs that reflect the communities we work in. At Epworth we care.
It is a condition of employment with Epworth HealthCare subject to reasonable exemptions that you have had an annual Influenza vaccination where this is required under Epworth policy.
As a child safe organisation all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).
At Epworth we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all across race ability ethnicity gender age sexuality cultures and beliefs that reflect the communities we work in. At Epworth we care.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
