German Customer Support Officer - Weekdays
German Customer Support Officer - Weekdays
Posted on :
01-04-2025
Employer Active
1 Vacancy
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Job Description
Our client is a local Financial Institution who is looking to grow their team in Malta through a German Customer and Sales Officer. The purpose of the role is to support clients with existing financial products whilst establishing needs to support the clients financial situation.
Tasks
- Provide professional customer service for inquiries about company products and services
- Open client accounts according to guidelines
- Build rapport with customers and address issues relating to internet banking onboarding and mobile application
- Maintain indepth knowledge of company products and services for accurate information
- Identify selling opportunities based on customer needs
- Handle card cancellation and blocking requests
- Issue new cards and handle renewals
- Process transactions and outgoing payments accurately in company systems
- Adhere to company policies security guidelines and industry standards
- Keep required records
- Assist with data gathering through phone email and chat
- Support invoicing and payment allocation according to company policies
- Assist with administrative tasks following company instructions
- Communicate and collaborate with country coordinators and other departments
- Monitor loan repayments and allocate payments in records
- Perform other ad hoc duties as assigned.
Requirements
- Previous experience in an Online Customer Support or Sales position otherwise in possession of a recent
- University degree in Banking Financial Services or other related areas
- Native or fluent level of German along with a fluent level of English (both spoken and written)
- Strong communication skills both verbal and written
- Computer literacy
- Team player eager to learn and grow within the industry.
- Customer oriented
- Willingness to learn and expand horizons
Benefits
- Relocation Package of up to EUR 1000
- Annual performance bonus
- No weekends and no shifts 96
- Potential Increase after successful probation
Employment Type
Full Time
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