Director of Loyalty Marketing
Director of Loyalty Marketing
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Job Description
The Wynn Rewards Director will oversee and support the daily operations of the Wynn and Encore Wynn Rewards department in the areas of planning budgeting performance analysis reporting vendor coordination data modeling revenue enhancement database management and data mining with respect to the Loyalty Rewards program.
Essential Job Duties & Responsibilities:
- Leads by example by maximizing creativity presentation and quality in service styles and superior customer service disciplines pertaining to Forbes Travel Guide Dining standards
- Fosters a climate of continuous learning growth and improvement with a strong commitment to the career development of others.
- Ensures service of excellence is maintained at the utmost of quality levels through proper of the sequence of service and high energy.
- Inspires a high level of creativity personal commitment to service of excellence and an emotional sense of gracious hospitality.
- Demonstrates superior customer service skills and reinforces our commitments to service through training coaching and guest interactions.
- Implementing improvements with Employee Engagement Scores and internal shop scores
- Maintaining daily weekly and monthly competitions/incentives for Representatives to improve their enrollment numbers; Scheduling approving time off and maintaining staff up to compendium
- Supports database team with promotional offers kiosks management kiosk events and promotions.
- Oversee all promotions special promotions and promo activations.
- Overseeing the distribution activation maintaining facilitating inventory and accounting of promotional instruments to include but not limited to promo chips vouchers certificates FREECREDIT (free slot play) comps etc.
Qualifications :
- Requires a high school diploma or equivalent. Higher education preferably a bachelors degree in similar disciplines is strongly desired
- A minimum of eight 8 years of experience in a customer service or sales environment
- A minimum of five 5 years of experience in a managerial role preferably in the casino industry
- Must be proficient with Microsoft Office applications (Outlook Excel Word PowerPoint)
- Excellent attendance reliability and ability to work a flexible schedule depending on business needs.
- Must be selfmotivated and extremely team focused.
- Candidates must be able to multitask and demonstrate the ability to coordinate organize and prioritize several projects at once.
- Candidates must command excellent presentation skills both verbal and written and be computer literate.
- Must have a track record of commanding respect and motivating others with a focus on coaching.
- Must be able to obtain and maintain any licensing or active work cards required at present or in the future for this position at all times.
- Must be 21 years of age or older to apply
Additional Information :
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
