Sr Enterprise Apps Support Analyst - Tampa FL
Sr Enterprise Apps Support Analyst - Tampa FL
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Job Description
Benefits:
Signode offers a comprehensive benefits package to fulltime employees which includes health dental vision 401k paid time off life insurance wellness perks and more. Benefits begin the month following the hire date.
Salary:
$94600 $107250
Summary:
The Senior Enterprise Apps Support Analysts role is to support end users in the organization in using various enterprise software programs efficiently and effectively to fulfill business objectives. This positions responsibilities include troubleshooting applications and software for all internal customers operations development and other business units plus recording and performing root cause analysis. The Senior Enterprise Apps Support Analyst is also responsible for assisting in deploying maintaining and improving enterprise software applications training programs and user adoption. This individual will apply proven communication analytical and problemsolving skills to help maximize the benefit of IT system investments. The Senior Enterprise Apps Support Analyst will report directly to the Enterprise Application Operations Manager and be a critical Applications and Data Services team member.
Essential Functions:
- Field incoming incidents and problems from endusers to resolve enterprise application and software issues
- Fulfill enduser service requests for the enterprise suite of applications
- Prioritize schedule and administer all instances where enhancements and defect resolution are required
- Record track and document the problemsolving process including all successful and unsuccessful decisions made and actions taken through to final resolution
- Communicate application problems and issues to key stakeholders including management development teams end users and unit leaders
- Test fixes and perform postresolution followups to ensure problems have been adequately resolved
- Maintain and enhance performance of all new and existing enterprise software and applications across the organization
- Identify and learn enterprise software applications used and supported by the organization
- Coordinate with department heads to assess departmental enterprise application training needs and ensure objectives are met
- Support the testing of new and existing software applications under development or consideration for purchase
- Create and deploy feedback mechanisms for end users. Analyze results make recommendations for support process improvement and implement changes
- Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems
- Lead postimplementation or release hypercare support and communicate schedule changes in releases to end users
- Work in collaboration with business owners and leaders to provide ongoing review and support of ERP CRM and key business system processes to ensure the business maintains and improves the use of the delivered business solution
- Conduct postimplementation audits
- Continue to identify optimization opportunities for processes and systems usage
- Support issue/incident resolution
- Provide support for assessment and requirements for businessrequested changes
- Keep current with knowledge and expertise critical for success; attend training sessions workshops and other learning opportunities to increase related knowledge and other applicable skills (e.g. documentation test case development change management communication or leadership)
- Travel as needed typically less than 25 to support the enterprise application users within the region
- Be flexible to work different schedule based on needs
Qualifications :
Education:
- Bachelors Degree in Computer Science MIS Computer Technology or a related field or equivalent experience
- System certifications in the following areas are a plus: D365 CE D365 ERP Finance and Operations etc.
- Technical certifications in the following areas are a plus: Microsoft Power Automate PowerApps etc.
- Training on IIBA BABOK a plus
- Project Management training from PMI or PMP certification is a plus
- Information Technology Infrastructure Library (ITIL) training and certification are a plus
Experience:
- Minimum of six 6 years of experience in the information technology field with at least four 4 years experience supporting or implementing business systems including ERP CRM etc
- At least four 4 years of experience supporting or managing enterprise applications including ERP CRM etc. preferably Microsoft Dynamics 365 Finance and Operations and Customer Engagement
- Prior experience implementing enterprise applications including ERP CRM etc. preferably with Microsoft Dynamics 365 Finance and Operations or Customer Engagement with at least three 1 full endtoend implementation
- Experience in a business role is a plus
- Experience in a global multisite manufacturing company is a plus
- Experience with at least one entire life cycle ERP migration project preferably with Microsoft Dynamics 365 Finance and Operations
- Experience working in a teamoriented collaborative environment
- Experience with building and maintaining databases for query and problemtracking
- Proven experience with troubleshooting principles methodologies and issueresolution techniques
Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.
- Communication
- ProblemSolving
- Analysis Skills
- Tenacity
- Resourcefulness
- Listening
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Reasonable Accommodation Statement
To perform this job successfully the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employees ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions responsibilities skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment and the Company reserves the right to change this job description and/or assign tasks for the employee to perform as the Company may deem appropriate.
Signode Industrial Group LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
