French-Speaking Help Desk Technician
French-Speaking Help Desk Technician
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Job Description
Job Title: FrenchSpeaking Help Desk Technician (Hybrid & Onsite)
Location: Barcelona Spain
Job Type: Fulltime
Department: IT Support / Help Desk
About Us:
At Company Name we are passionate about delivering innovative IT solutions that empower businesses and enhance their operations. Our customercentric approach and technical expertise have earned us a reputation as a leader in the IT services industry. We are expanding our team and looking for a skilled FrenchSpeaking Help Desk Technician to join us in Barcelona. If you have a strong technical aptitude excellent problemsolving skills and love helping people this is the perfect opportunity for you!
Position Overview:
As a FrenchSpeaking Help Desk Technician you will play a critical role in providing technical support to our Frenchspeaking clients and employees. You will serve as the first point of contact for troubleshooting IT issues resolving technical problems and ensuring smooth operations for users. This is a hybrid role allowing you the flexibility to work remotely part of the time while also offering the opportunity for inperson collaboration at our Barcelona office.
Key Responsibilities:
Provide Technical Support: Offer technical assistance to Frenchspeaking users diagnosing and resolving hardware software and networkrelated issues via phone email and remote tools.
Troubleshoot and Resolve Issues: Quickly and effectively troubleshoot technical problems providing clear stepbystep guidance to users.
Collaborate with Teams: Work with other IT specialists and departments to resolve more complex technical issues and improve system performance.
User Account Management: Assist with user account setup password resets and access permissions ensuring that security protocols are followed.
System Maintenance: Perform routine checks software installations updates and upgrades to ensure all systems are running smoothly.
Document Issues and Solutions: Maintain detailed records of support requests troubleshooting steps and resolutions in the ticketing system.
Client Communication: Ensure clear timely communication with clients about their support requests followup on open tickets and escalate issues as needed.
Provide Training: Offer basic user training on common software tools best practices for IT security and general troubleshooting.
Requirements:
Fluency in French (both written and spoken) is required.
Proficiency in English (written and spoken) for communication with international teams.
Previous experience in a help desk IT support or technical customer service role is highly preferred.
Solid understanding of computer hardware operating systems (Windows MacOS) and software applications.
Strong problemsolving skills with the ability to diagnose and resolve technical issues efficiently.
Excellent customer service skills and the ability to communicate technical concepts to nontechnical users.
Ability to work both independently and in a team environment.
Knowledge of network troubleshooting VPN and remote desktop tools is a plus.
Strong organizational skills and attention to detail.
Ability to handle multiple tasks and prioritize effectively in a fastpaced environment.
NicetoHaves:
IT certifications (e.g. CompTIA A ITIL) are a plus.
Experience with ticketing systems like ServiceNow Jira or Zendesk.
Familiarity with cloud services (e.g. Office 365 G Suite).
Basic understanding of cybersecurity practices and best practices.
Why Youll Love Working with Us:
Hybrid Work Flexibility: Enjoy the best of both worlds with the flexibility of hybrid work combine remote work with onsite collaboration in our beautiful Barcelona office.
Competitive Salary & Benefits: We offer a competitive salary health benefits and other perks to ensure your wellbeing.
Career Growth: Were committed to your professional development providing ongoing training and opportunities for career advancement.
Vibrant Work Culture: Be part of an inclusive collaborative and supportive team where your contributions are valued.
Stunning Location: Live and work in Barcelona one of Europes most vibrant and dynamic cities known for its culture great weather and worklife balance.
Employment Type
Full Time
