Partner Success Specialist
Partner Success Specialist
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Job Description
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977 weve been building an ecosystem of intuitive tools designed for public safety agencies forensic labs court systems schools and other institutions. Through purposeful integrations and a selective growth strategy we focus on improving workflows to help our customers achieve more efficient operations better service and more just outcomes.
Our teams are driven by innovation expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem youll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If youre passionate about making a meaningful difference wed love to hear from you.
The Role
The Partner Success Specialist position is essential in shaping the customer experience and customer satisfaction for all client initiatives after initial onboarding. Partner Success Specialists take on management of client product upgrades and provide frontline nontechnical support for all clients across the entire Versaterm Public Safety product line. They work with the client evolution teams to identify opportunities to enhance the customer experience and implement addon functionality to take advantage of the evergreening of the product suite.
The ideal candidate
If you are someone with a public safety background who has worked intimately with Versaterm products ideally as a member of the initial onboarding project team a frontline operational support resource or a trainer for users of our products this is the career for you!
This position can be based out of either our Ottawa ON or Mesa AZ office.
What You Bring
- Understanding of public safety software systems and law enforcement practices
- Proven customer support experience
- Excellent written and oral English language skills
- Knowledge of JIRA Confluence Kantata or CRM systems will be considered an asset
- Knowledge of CAD RMS and Mobile Applications (Versaterm products specifically would be an asset)
- Passion for public safety
- Ability to travel to provide onsite services
Youll Succeed if You have
- Intense focus on customer service with the desire to go above and beyond to meet client demands and project deadlines
- Ability to multitask prioritize and manage time efficiently
- Independent worker and team collaborator
- Excellent communication listening and problemsolving skills
- Ability to forge robust internal and external partnerships
Equal Opportunity
Versaterm is committed to building and supporting inclusion diversity and equity and sustaining a barrierfree environment.Accommodations areavailable on request throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies please
Required Experience:
Unclear Seniority
Employment Type
Full Time
