Professional Education Manager Customer Training
Professional Education Manager Customer Training
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Job Description
Primary Function of Position
The Professional Education Manager will report directly to the Customer Training Manager for their region. This training professional will collaborate crossfunctionally with sales marketing and engineering to deliver high impact training for da Vinci surgeons from a variety of surgical specialties. The Professional Education Manager will be actively involved in the continuous improvement and development of customer training programs.
Essential Job Duties (Specific responsibilities and tasks an individual would be expected to perform in the role. Additional job duties may be determined by functional people manager)
Roles and Responsibilities:
- Lead one or more clinical verticals to develop surgeon led training programs for surgeons and staff
- Identify high volume users and opinion leaders who have the potential to host courses as a Teacher KOL
- Vet and onboard Teacher KOLs based on capacity personality and willingness to be coached
- Provide feedback to existing Teacher KOLs on delivery presentation and lab
- Participate in discussions with marketing counterparts on Teacher KOL selection society partnership forecasting and course planning
- Work with commercial counterparts to create strategy and drive adoption within assigned verticals
- Ensure that courses are utilized effectively in order to support training and sales strategies
- Create and revise course agendas and obtain regulatory approval
- Work with their nextlevel manager to use data in order to forecast appropriate course mixes within assigned clinical verticals
- Work with Customer Training Support and Customer Training Managers to coordinate events in labs nationwide in alignment with forecast
- Attend surgical society events to build relationships with Key Opinion Leaders highvolume surgeons and administrators
- Aid in development and evaluation of alternate training modalities as necessary
- Liaise with other medical device companies to provide enhanced support and material for Intuitive SurgeonLed courses
- Conduct technology training programs for surgical teams residents and fellows at designated training centers and remote centers as needed
- Work with Customer Training team in a creative dependable and flexible manner to improve existing training programs
- Create and run reports on Salesforce and Tableau to identify trends and opportunities within assigned clinical vertical
- Provide 4 or more Technical Trainings per quarter if needed
- Provide occasional support of the da Vinci System in a hospital operating room
- Develop competency in the following:
- da Vinci System Technology
- da Vinci System applications
- OR Efficiency
- Training Pathway process
- Training/coaching techniques/methodologies
- Clinical competency in assigned vertical
Qualifications :
Required Skills and Experience
- Minimum 6 years of experience including 3 years of Training / Professional Education experience
- Minimum Bachelors degree required preferably in Clinical or Health Sciences Healthcare Management Engineering Business Administration Communications or Education
- High capacity and excellent problemsolving skills
- Solid organizational skills and ability to operate independently
- Professional work ethic
- Excellent oral and written communication skills in English and Japanese
- Strong interpersonal skills
- Knowledge of adult learning principles preferred
- Medicaldevice experience preferred
- Ability to travel up to 50
:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
