Customer Support Manager
Customer Support Manager
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Job Description
Job Description
We are seeking a Customer Support Manager to lead and oversee our support team ensuring outstanding service delivery and client satisfaction. This role requires a proactive leader who can manage day-to-day support operations resolve escalated issues and implement strategies to enhance the overall customer experience.
Responsibilities
Supervise and guide the customer support team to ensure service excellence
Develop and monitor performance metrics KPIs and client feedback
Handle complex or escalated customer concerns professionally and efficiently
Train mentor and evaluate team members to maintain a high standard of performance
Collaborate with other departments to ensure streamlined processes and communication
Analyze trends and propose improvements in support tools and workflow
Report on team performance and customer satisfaction to senior management
Qualifications :
Qualifications
Bachelors degree in Business Administration Communications or a related field
Minimum of 3 years of experience in customer support or call center management
Strong leadership and team management skills
Excellent problem-solving communication and interpersonal abilities
Proficiency in support ticketing systems and CRM platforms
Ability to thrive in a fast-paced goal-oriented environment
High attention to detail and organizational skills
Additional Information :
Benefits
Competitive annual salary ($60000 $67000)
Health dental and vision insurance packages
Opportunities for professional growth and advancement
Paid time off and company holidays
Collaborative and inclusive team culture
Ongoing training and development programs
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
